Summary
Overview
Work History
Skills
Certification
Education
Websites
Accomplishments
Timeline
Generic

Kayla Caviness

San Antonio,TX

Summary

Motivated and highly skilled IT professional with extensive experience in mobile device management, systems maintenance, software and hardware troubleshooting, risk management, and network security, cultivated through dedicated service in the United States Air Force. I am currently seeking opportunities to take my career to the next level and am actively pursuing positions that offer enhanced knowledge, greater responsibility, challenges, and opportunities for growth in cybersecurity, technical support, and systems administration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IBM MaaS360 Administrator

US Air Force
San Antonio, TX
07.2023 - Current
  • Troubleshot application errors and provided technical support to end-users.
  • Created user accounts and managed access rights for users.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Installed, tested and evaluated new systems, applications and patches.
  • Provided guidance on best practices related to system administration procedures.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Preformed security hardening using Security Technical Implementation Guides (STIGs) and consistent patching for systems.
  • Maintain and Administer MDM.
  • Comply with training and/or certification requirements for users, privileged users, administrators.
  • Comply and enforce approved cybersecurity measures for iOS update.

Cyber Operations Specialist

U.S. Air Force
Joint Base Langley-Eustis, VA
07.2020 - 03.2023
  • Delivered expert technical support for both classified and unclassified networks, serving headquarters staff, 5 wings, 30 tenant units, and over 13,000 personnel
  • Collaborated with 12 work centers for ticket requirements and resolution; reported security incidents and administered corrective actions, protecting a $192M network infrastructure
  • Engineered and implemented maintenance practices and IT solutions in accordance with Air Force policies; coordinated operations with DISA, AMAC, NOS, and CFP
  • Led the upgrade of the 633 ABW conference room, organizing network installation and configuring projection systems for enhanced after-action briefings to 130 IG members
  • Supported user needs, helping with access problems, and network and security issues.
  • Preformed security hardening using Security Technical Implementation Guides (STIGs) and consistent patching for systems.
  • Acted as a technical subject matter expert for the communications setup in support of the Operation NOBLE EAGLE mission. She expertly guided three technicians to configure and deploy twenty-two systems, bolstering the President of the United States air travel security, the North American Aerospace Defense Command defense mission, and the completion of 116 sorties.
  • Drove a four member network hardening team responsible for auditing 579 printers ensuring compliance and . The team's efforts identified 250 devices to be quarantined, thus eliminating three thousand critical deficiencies and securing the installation's 192 million dollar network.

Skills

  • System Administration
  • Technical Support
  • TS/SCI Security Clearance
  • Network Security
  • IT Systems Maintenance
  • Risk Management
  • Excellent Communication
  • Adaptability and problem-solving in high-pressure environments
  • Repair skills
  • Remote Troubleshooting
  • Incident Management
  • Asset Management
  • Mobile Device Management
  • Security Protocols
  • Disaster Recovery
  • New installations
  • End-User Training
  • Software Deployment
  • Hardware Installation
  • Analytical Thinking
  • STIG Compliance
  • Customer Relationship Management
  • Data Analysis
  • Identify and Address Vulnerabilities

Certification

  • Comptia Security + Certificate
  • ITIL 4 Certificate
  • TS/SCI Security Clearance

Education

  • CCAF and wgu

Websites

Accomplishments

  • Award of the Humanitarian Service Medal - Operation Allies Refuge
  • Air Force Achievement Medal

Timeline

IBM MaaS360 Administrator

US Air Force
07.2023 - Current

Cyber Operations Specialist

U.S. Air Force
07.2020 - 03.2023

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Kayla Caviness