Kayla Chapman
Abington,MA
Summary
Dining Room Manager with over 11 years of experience in overseeing daily operations. Responsibilities including food safety, staff training, team leadership, overseeing vendors, product ordering and a positive attitude that enhances customer satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Dining Room Manager
Cafe Services
Boston, Ma
09.2014 - Current
- Oversaw daily dining room operations.
- Trained and mentored staff as a team on service standards and operational procedures.
- Managed inventory levels in satellite kitchens and main dining areas.
- Collaborated with kitchen staff to ensure timely food service and quality control.
- Coordinated with clients regarding feedback promptly and professionally, turning potentially negative experiences into positive ones.
- Organized catering operations for events, managing staff and schedules to ensure seamless service delivery.
Assistant Front of House Manager
Aramark
Dorchester, Ma
05.2012 - 09.2014
- Supervised front of house operations and communicated with kitchen.
- Assisted in different roles during peak hours such as cashier, stock and barista.
Team Leader
Dunkin' Donuts
Quincy, Ma
05.2007 - 05.2012
- Delivered exceptional customer service and worked well with the team to optimize work flow.
Education
Psychology
Bridgewater State University
Bridgewater, MASkills
- Customer Service
- Catering
- Food Safety
- Allergen Training
- Team Player
- Organization
Certification
- ServSafe
- Allergen Certification
- Choke Safety
Timeline
Dining Room Manager
Cafe Services
09.2014 - Current
Assistant Front of House Manager
Aramark
05.2012 - 09.2014
Team Leader
Dunkin' Donuts
05.2007 - 05.2012
Psychology
Bridgewater State University