Kayla Chavez

Assisted customers with check cashing, bill payments, money transfers, prepaid debit card services, and scheduling appointments while delivering professional and friendly customer service in a fast-paced environment. Maintained accurate cash handling procedures and followed compliance policies and regulations. Verified customer identification and documentation to help prevent fraud and protect customer information. Promoted company products and services to meet sales goals and assisted with opening and closing duties, including completing daily reports and balancing transactions.

Assisting customers with wireless service plans, device troubleshooting, upgrades, and account support in a fast-paced retail environment. Delivered professional and friendly customer service while accurately handling cash transactions, payments, and account activations. Trained and supported team members to improve customer satisfaction and sales performance, promoted wireless products and service plans to meet sales goals, and resolved customer concerns efficiently. Also assisted with opening and closing procedures, inventory management, and daily reporting.