- Gym (heavy lifting)
- Pet chickens
- Motorcycles
- Reading
Kayla Childres
Columbus,GA
Summary
With a proven track record at Piedmont, I excel in staff supervision and quality control, enhancing team productivity and maintaining high standards. My expertise in coaching and problem-solving has led to significant improvements in operational efficiency and employee development, making me a valuable asset to any employer seeking dynamic leadership and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
1st Shift Lead Phlebotomist
Piedmont
Columbus, Ga
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved nurse/doctor/phlebotomist complaints and issues and offered thoughtful solutions to maintain a professional work environment.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept phlebotomists operating productively and working on task to meet patients needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Floater Phlebotomist
LabCorp
Columbus, GA
03.2021 - 06.2022
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Data Entry Clerk
Country Financial Insurance
Columbus, GA
11.2020 - 03.2021
- Supported team by completing data entry tasks as assigned.
- Reviewed documents for accuracy before inputting information.
- Verified data by cross-checking with original documents.
- Updated databases with new information in a timely manner.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
Quality Lead Technician
Biolife Plasma Services
Columbus, GA
08.2019 - 10.2020
- Managed quality control projects from inception to completion, ensuring timely delivery within budget constraints.
- Maintained accurate records of all inspections, tests, audits, and other relevant data for easy access during internal or external reviews.
- Supported continuous improvement initiatives by collaborating with cross-functional teams to identify areas for improvement and implementing solutions.
- Reduced defect rates by conducting thorough root cause analyses and implementing corrective actions.
- Facilitated knowledge sharing among team members by organizing regular meetings where best practices were discussed openly within the team.
- Enhanced product quality by implementing rigorous inspection protocols and providing feedback to production teams.
- Streamlined quality assurance processes by developing and maintaining clear documentation for all procedures.
- Established clear communication channels between various departments involved in the production process for efficient information exchange regarding quality matters.
- Fostered a culture of excellence in the workplace through leading by example and promoting best practices in quality management.
- Developed skilled quality technicians through effective coaching, mentoring, and training programs tailored to individual needs.
- Increased customer satisfaction with consistent product performance through regular monitoring of key performance indicators.
- Championed a proactive approach to problem-solving, encouraging team members to identify potential issues early on and address them before they escalate into major concerns.
- Served as a subject matter expert on quality-related matters, providing guidance and support across the organization when needed.
- Ensured compliance with industry standards and regulations by conducting regular audits and addressing any non-conformances promptly.
- Optimized resource utilization by allocating appropriate personnel, equipment, and materials for each project based on priority level and available resources.
- Implemented efficient sampling plans to monitor production processes without causing delays or disruptions to operations.
- Conducted periodic reviews of the quality management system to ensure its continued effectiveness and alignment with organizational objectives.
- Ensured adherence to safety protocols while carrying out tasks related to product testing or inspection activities.
- Maintained quality documentation and records for conformance with relevant standards.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Proposed corrective actions to address recurring quality issues.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
Education
High School Diploma -
Beulah High
Valley, AL05-2014
Skills
- Customer/ patient service focus
- Staff supervision
- Phlebotomy
- Coaching and mentoring
- Employee training
- Quality control
- Daily reporting
- Employee evaluation
- Decision-making capacity
- Productivity monitoring
- Problem-solving
- Assigning work
Accomplishments
Promise 360 Spotlight Award
Promise 360 Spotlight winner at Piedmont Midtown
I won an award at Piedmont Midtown called the Promise 360 Spotlight. I got it within my first year of working there. I went above and beyond to make sure a patient was getting the correct testing done because I had noticed the doctor had accidentally ordered the wrong series of tests. I made sure to collect the entire series and the correct one and then reached out to the provider to make sure they reordered the correct tests. They were grateful that I had caught that simple mistake.
Interests
Timeline
1st Shift Lead Phlebotomist
Piedmont
07.2022 - Current
Floater Phlebotomist
LabCorp
03.2021 - 06.2022
Data Entry Clerk
Country Financial Insurance
11.2020 - 03.2021
Quality Lead Technician
Biolife Plasma Services
08.2019 - 10.2020
High School Diploma -
Beulah High