Kayla Christian
Council Bluffs,IA
Summary
Attentive Loan Processor with a background in excellent customer service. Ready for a new position where attention to detail can be best utilized. Proudly offering over 9 years experience in banking and 12 years assisting customers. Skilled in Nagivator, Director and LaserPro. A valuable employee observant of all data confidentiality rules and regulations. Skilled in producing loan documentation and observing credit procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Loan Processor II
Security National Bank of Omaha
Omaha, NE
03.2022 - Current
- Verified accuracy of closing figures prior to disbursement of funds.
- Collaborated with lenders to ensure the loan package was complete, accurate, and delivered in a timely manner.
- Compiled closing packages containing all necessary documents required for funding.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Prepared loan documents including promissory notes, deeds of trust, and truth-in-lending statements, specifically on LaserPro.
- Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
- Assisted in developing and implementing streamlined loan processing procedures to improve efficiency.
Loan Operations Specialist
Availa Bank
Council Bluffs, IA
10.2019 - Current
- Thoroughly reviewed loan agreements to ensure they met all completeness and accuracy requirements in line with applicable policies.
- Efficiently prioritized and organized tasks to achieve service goals and maintain high productivity.
- Enhanced operational efficiency by working with both team members and customers to identify and implement practical solutions.
- Processed payments, escrow accounts, and other related activities for various loans.
- Conducted periodic reviews of existing loans in order to identify any potential problems or areas needing improvement.
- Collaborated with team members in order to properly originate, fund, close, service, renew or modify loans as needed.
Universal Banker Teller
Availa Bank
Council Bluffs, IA
11.2015 - 10.2019
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Completed routine transfers, deposits and bill payments.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Balanced daily cash deposits and vault inventory with zero error rate.
Customer Service Representative
Hyvee
Council Bluffs, IA
10.2010 - 11.2015
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Answered 30+ inbound calls per day and directed to individuals or departments.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05.2010
Some College (No Degree) -
Iowa Western Community College
Council Bluffs, IASkills
- Financial auditing and compliance
- Account investigation
- Customer focused solution building
- Time management and multitasking
- Data entry
- Conflict resolution
- Computer efficient; word, excel, powerpoint
- Working collaboratively
- Creative problem solving
- Commercial Lending processing
- Experience with Navigator, Director and Laserpro
References
References available upon request.
Timeline
Loan Processor II
Security National Bank of Omaha
03.2022 - Current
Loan Operations Specialist
Availa Bank
10.2019 - Current
Universal Banker Teller
Availa Bank
11.2015 - 10.2019
Customer Service Representative
Hyvee
10.2010 - 11.2015
High School Diploma -
Abraham Lincoln High School
Some College (No Degree) -
Iowa Western Community College
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