Sheala Foster
Braselton,GA
Summary
Experienced Auto Loan Processor with over 10 years in the auto lending industry. Specializes in loan origination, underwriting, and compliance while effectively managing high-volume loan portfolios. Delivers exceptional customer service and enhances team performance through strong leadership.
Overview
17
17
years of professional experience
Work History
Loan Processor II
Truist Bank
05.2019 - Current
- Conduct thorough reviews of loan documents to ensure federal compliance and accuracy.
- Maintained relationships with dealer clients through timely follow-up on outstanding stipulations and documentation, facilitating seamless funding.
- Collaborated with underwriting and sales teams to achieve monthly loan and sales volume targets.
- Mentored and trained new team members on loan processing procedures and compliance standards to ensure adherence and efficiency.
- Consistently surpassed company performance metrics each year
Credit Analyst - Underwriter
Renew Financial
08.2018 - 05.2019
- Analyzed credit reports and financial documents to assess applicants' creditworthiness and affordability.
- Assessed borrower creditworthiness through analysis of credit reports, FICO scores, and DTI to determine repayment likelihood.
- Decision Making: Perform manual underwriting or use automated systems to approve, deny, or set conditions on loans.
- Compliance: Ensure loans adhere to company policies, internal guidelines, and federal/state regulations.
- Processed loan applications and closing documents, ensuring compliance with company policies and enhancing approval efficiency.
- Documentation Review: Evaluate income, assets, employment status, and contractor agreements to verify the accuracy of applications.
- Interviewed loan applicants to gather personal and financial data, facilitating accurate application completion.
Funding Analyst
Santander Consumer USA
07.2017 - 07.2018
- Originated auto loans and leases for high-volume dealerships, enhancing revenue growth.
- Developed and executed effective sales and marketing strategies to enhance loan product offerings.
- Cultivated relationships with dealerships and lending partners to streamline loan processing.
- Handled escalations for complex loans, including business loans and leases.
- Inspecting lease packages for accuracy, ensuring all signatures are present, and verifying that financial data (payments, residuals, money factors) matches approved, quoted terms.
- Ensuring contracts conform to state and federal regulations (Truth-in-Lending, Regulation M) and legal requirements before funding the dealership.
Dealer services Funding specialist
GM Financial
06.2016 - 06.2017
- Analyzed funding requests to assess financial viability and compliance.
- Processed loan applications, ensuring compliance with federal regulations to mitigate risk.
- Reviewed legal documents to ensure adherence to regulatory standards.
- Collaborated with cross-functional teams to streamline funding processes.
- Collaborated with sales teams to meet funding goals and enhance customer service delivery.
Team Lead
First Service Networks / Vixxo
08.2010 - 03.2015
- Performance Management: Set clear team goals, monitor KPIs, and conduct regular performance reviews.
- Set clear team goals, monitored KPIs, and conducted regular performance reviews to align team efforts with objectives.
- Developed training programs to enhance team skills and drive performance.
- Oversaw team operations, ensuring timely completion of service requests and high levels of customer satisfaction.
- Developed training programs to improve team skills and performance.
- Mentorship & Coaching: Train new hires and provide ongoing coaching to improve team skills and confidence.
- Communication: Facilitate team meetings, communicate management updates, and foster open communication.
- Mediated conflicts to foster a positive, productive work environment.
Special Loans Servicing Specialist
Bank of America
03.2009 - 05.2010
- Mortgage loan servicing for escrow PMI and special loans including adjustable rate loans.
- Managing escrow accounts for taxes, homeowners insurance, and flood insurance, including conducting annual escrow analysis to determine shortages, surpluses, or deficiencies, and adjusting monthly payments accordingly.
- Collaborated with bankruptcy team to complete modifications and respond to attorney inquiries for homeowners in bankruptcy.
- Worked within 'loss mitigation' frameworks to process loan modifications for borrowers in bankruptcy.
- Coordinated with foreclosure counsel to lift automatic stays, file proofs of claim, and negotiate repayment plans.
Education
Some College (No Degree) - Accounting And Finance
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Loan Processing Systems
- Compliance regulations
- Compliance regulations
- Loan Structuring Techniques
- Loan Processing Efficiency
- Credit evaluation
- Credit analysis
- Risk assessment
- Problem solving
- Document review
- Regulatory compliance
- Compliance regulations
- Banking regulations
- Auto Lending Expertise
- Customer management
- Customer relationship management
- Performance metrics tracking
- Microsoft Excel proficiency
- Loan analysis
- Risk account reviews
- Documentation review
- Credit evaluation
- Customer relationship management
- Performance metrics tracking
Timeline
Loan Processor II
Truist Bank
05.2019 - Current
Credit Analyst - Underwriter
Renew Financial
08.2018 - 05.2019
Funding Analyst
Santander Consumer USA
07.2017 - 07.2018
Dealer services Funding specialist
GM Financial
06.2016 - 06.2017
Team Lead
First Service Networks / Vixxo
08.2010 - 03.2015
Special Loans Servicing Specialist
Bank of America
03.2009 - 05.2010
Some College (No Degree) - Accounting And Finance
Maricopa Community Colleges, Rio Salado Community College