Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Clay

Brooklyn,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Floor Host Temp

Forrest Solutions
06.2023 - Current
  • Offered friendly and efficient service to clients, handled challenging situations with ease.
  • Organized, stocked and cleaned establishment's floors during shifts to maintain welcoming appearance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.

Building Evacuation Supervisor

Mulligan Security
09.2022 - 06.2023
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.

Crew Team Member

Wendys
06.2020 - 01.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.

Lead Cashier

Park Natural Organic Foods
02.2018 - 02.2018
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

High School Diploma -

High School Of Telecommunications Arts And Technology
Brooklyn, NY
06.2018

Skills

  • Management Interaction
  • Operations Analysis
  • Hospitality Management
  • Monitoring
  • Critical Thinking
  • Clerical Support

Certification

  • FDNY F-01/03/04 Certifications
  • 8 & 16 hour certifications
  • CPR/AED Certified
  • NYS Security Guard License

Timeline

Floor Host Temp

Forrest Solutions
06.2023 - Current

Building Evacuation Supervisor

Mulligan Security
09.2022 - 06.2023

Crew Team Member

Wendys
06.2020 - 01.2021

Lead Cashier

Park Natural Organic Foods
02.2018 - 02.2018

High School Diploma -

High School Of Telecommunications Arts And Technology

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Kayla Clay