Charles Curtis

Received and sorted incoming mail, packages, and courier deliveries. Maintained a log of all incoming and outgoing mail items. Checked for proper labeling on envelopes to ensure accurate delivery. Performed data entry activities into various databases related to the processing of mail items. Provided customer service assistance with inquiries regarding postal services. Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system. Assist guest with storing their luggage upon arrival or prior to departure.

Greeted guests upon arrival and checked them in to their accommodations.

Receive, Organize and record all incoming packages to the Mailroom. Then assist the guest and departments with receiving their packages. Assist guest with storing and transporting their luggage and other items while they enjoy their time on property either before or after their stay. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Asked open-ended questions to best understand client needs and determine best travel offerings. Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Welcomed clients and offered to assist with setting up spa treatments, restaurant reservations, and sell attraction tickets. Managed transportation arrangements to and from airport, train station and local events for visitors. Lastly provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked with a team of up to 5 other sales associates on the sales floor to assist customers with their cellular needs. This mainly consisted of taking bill payments, Looking into technical/billing issues, and upgrading phones or creating new clients. I also took part in the daily inventory process, By either running the morning reports and checking inventory, or receiving new products.

Provide each guest with excellent patron service while using discovery tactics to sell products and packages suitable to the guest trip needs. Assisted in maintaining desk organization in order to set up each concierge for success during their shift.

Acknowledged and greeted guests entering or leaving building, promoting pleasant environment. Answered guest questions regarding local area, facilities and amenities. Assisted in arranging for restaurant reservations and limousines upon guest request. Made reservations for spa treatments, restaurants and golf tee times.

Oversaw the daily operations of the in park Guest Relations office. Work hand in hand with Guest Relations Representatives to handle volatile guest situations. Responded to any in park emergencies that required a member of the Guest Relations management team presence. Maintained security and privacy of all VIP guest through out their visit to the park.

Oversaw the day to day operations of one of the branch stores with the company. As well as broke the monthly sales record my first month at the location. Was also a keyholder for that and 4 other stores. Besides being on the floor as a sales person through out my shift. I was also tasked with building relationships with the local businesses and residents to drive up sales with in the store. Setting up a overall cleaning schedule with the team members. As well as do a inventory and product order weekly.