Kayla Collins
McKinney
Summary
Detail-oriented Medical Assistant with extensive experience in pediatric and urgent care settings, offering a robust blend of clinical and administrative expertise. Proficient in patient care, scheduling, front desk operations, and medical documentation, consistently recognized for enhancing patient flow and maintaining organized records. Known for delivering compassionate and efficient service in fast-paced environments, with a strong background in pediatric healthcare emphasizing patient care and administrative support. Exceptional communication and organizational skills complement a proven ability to adapt quickly and learn new processes, positioning for a successful transition into a new field while leveraging valuable experience in collaborative, patient-centered environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pediatric Medical Assistant/Receptionist
Gold Fish Pediatrics and Urgent Care
Melissa, TX
12.2025 - Current
- Administer medications and vaccinations under physician supervision.
- Assist providers during exams and procedures while ensuring patient comfort.
- Record patient histories, vital signs, and screenings accurately.
- Manage patient scheduling and coordinate appointments to reduce wait times.
- Educate patients and families on treatment plans and preventative care.
- Support front desk duties including answering calls, patient check-in/out, and documentation.
- Supported clinical staff with patient examinations, maintaining a calm environment for children and families.
- Assisted in patient intake processes, ensuring accurate documentation and efficient appointment scheduling.
Medical Assistant
Well Rooted Pediatrics
McKinney, TX
05.2023 - 04.2025
- Collected and documented patient histories, medications, and vital signs.
- Prepared patients for exams and assisted providers during visits.
- Performed phlebotomy procedures with a focus on patient comfort.
- Managed incoming calls, scheduled appointments, and triaged patient concerns.
- Verified insurance, processed payments, and handled administrative tasks.
- Maintained clean and organized exam rooms following infection control standards.
- Provided patient education on treatment plans and follow-up care.
Pediatric Medical Assistant/Receptionist
Lone Star Kids Care
Prosper, TX
10.2022 - 05.2023
- Gathered patient medical histories and recorded vital signs in EMR systems.
- Scheduled appointments, registered patients, and verified insurance coverage.
- Assisted with specimen collection and diagnostic testing.
- Educated patients on procedures and medications to improve understanding.
- Maintained inventory and ensured exam rooms were stocked and sanitized.
- Assisted healthcare providers with patient examinations and treatments.
- Managed patient scheduling and maintained accurate medical records.
Education
Associate of Arts -
Collin County Community College District
McKinney, TXPhlebotomy - Completion Certificate
Collin County Community College
Allen, TXHigh School Diploma -
Wylie East High School
Wylie, TX05.2019
Skills
- Patient Scheduling & Front Desk Operations
- Direct Patient Care & Vital Signs
- Immunization Administration
- EMR Systems & Medical Records Management
- Insurance Verification & Payment Processing
- Lab Specimen Collection
- Infection Control & Safety Compliance
- Pediatric & Newborn Care
- BLS, First Aid & Mental Health First Aid Certified
- Hearing and vision screening
- Medical record management
- Pediatric phlebotomy
- Adolescent health
- Newborn care
- Parent education
- Pediatric patient care
- Lab specimen collection
- Teamwork and collaboration
Certification
- Phlebotomy Completion Certificate
- BLS & First Aid Certified
- Mental Health First Aid Certified
Timeline
Pediatric Medical Assistant/Receptionist
Gold Fish Pediatrics and Urgent Care
12.2025 - Current
Medical Assistant
Well Rooted Pediatrics
05.2023 - 04.2025
Pediatric Medical Assistant/Receptionist
Lone Star Kids Care
10.2022 - 05.2023
Associate of Arts -
Collin County Community College District
Phlebotomy - Completion Certificate
Collin County Community College
High School Diploma -
Wylie East High School