Glory Lowery
San Diego,CA
Summary
Detail-oriented professional with extensive experience in front desk operations and administrative support within the healthcare industry. Medical Assistant. Skilled in patient scheduling, insurance verification, and supporting both administrative and clinical workflows. Known for strong communication, organization, and the ability to manage a fast-paced healthcare environment while delivering excellent patient care.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Dermatology and Laser of Del Mar
San Diego, CA
03.2025 - Current
- Greeted and checked in patients, ensuring accurate demographic and insurance information
- Scheduled appointments and managed provider calendars efficiently
- Verified insurance eligibility and obtained prior authorizations when required
- Assisted with patient billing, co-pay collection, and account inquiries
- Maintained HIPAA compliance and patient confidentiality at all times
- Coordinated communication between patients, providers, and clinical staff
- Managed high call volume while maintaining professionalism and accuracy
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Learning patient intake, and basic clinical procedures
- Assisting with room preparation and maintaining clean, organized exam rooms
- Observing dermatologic procedures and patient care workflows
- Gaining knowledge of medical terminology, charting, and EHR systems
US Navy
USN
04.2018 - 01.2025
- Led training programs to enhance operational readiness and efficiency among personnel.
- Developed and executed strategic plans for mission success in high-pressure environments.
- Managed logistics and supply chain operations to ensure timely availability of critical resources.
- Coordinated multi-branch exercises, fostering collaboration and improving joint operation effectiveness.
- Facilitated communication between departments to streamline processes and enhance information sharing.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
St. Francis Catholic High School
SacramentoDegree - Business
National University
San Diego, CA04.2029
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Patient Scheduling & Front Desk Operations
- Insurance Verification & Authorizations
- Medical Terminology
- Electronic Health Records (EHR/EMR)
- Patient Intake & Basic Clinical Support
- Customer Service & Communication
- HIPAA Compliance
Timeline
Front Desk Coordinator
Dermatology and Laser of Del Mar
03.2025 - Current
US Navy
USN
04.2018 - 01.2025
High School Diploma -
St. Francis Catholic High School
Degree - Business
National University