Kayla Conroy
Texas City,TX
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
8
8
years of professional experience
Work History
Dispatcher/Parts Specialist
Doctor Cool and Professor Heat
League City, Texas
08.2023 - Current
- Monitored dispatch board, prioritized calls based on customer needs to enhance service response.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Provided timely updates to customers regarding orders and requests.
- Managed work orders efficiently, ensuring accurate preparation and processing.
- Oversaw inventory of HVAC parts and supplies to optimize operations.
- Collaborated with technicians to ensure timely availability of essential components, supporting efficient operations.
- Resolved customer inquiries regarding part specifications and installation procedures.
- Maintained parts system with current order and sales data, ensuring accuracy for inventory management.
Dispatcher
Mr. Rooter Plumbing
League City, Texas
04.2021 - 07.2023
- Utilized dispatch software to track job progress and technician locations.
- Coordinated daily schedules for service technicians and customer appointments.
- Scheduled loads according to priority and available equipment.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Maintained current knowledge of personnel in the field and completed deliveries or delays.
- Documented service requests accurately in the company database.
- Recorded results of service calls to create report summaries for senior management.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Parts Specialist
StarFine Furniture
Galveston, TX
01.2019 - 04.2021
- Coordinated with suppliers to ensure timely delivery of furniture components.
- Maintained accurate records of parts transactions and customer inquiries to support efficient operations.
- Resolved customer complaints regarding parts discrepancies and product issues.
- Identified potential problems with defective or damaged parts before they reached customers.
- Organized and labeled parts for quick identification and retrieval, enhancing workflow efficiency.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Responded to inquiries from internal staff members about part specifications or availability.
- Created and managed employee work schedules to ensure adequate staffing levels. and daily assignments.
Education
Associate of Arts - General Studies
College of The Mainland
Texas City06-2023
Skills
- Work order management
- Parts identification
- Process optimization
- Monitoring field personnel
- Dispatching procedures
Timeline
Dispatcher/Parts Specialist
Doctor Cool and Professor Heat
08.2023 - Current
Dispatcher
Mr. Rooter Plumbing
04.2021 - 07.2023
Parts Specialist
StarFine Furniture
01.2019 - 04.2021
Associate of Arts - General Studies
College of The Mainland