Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kayla Cook

Richmond,VA

Summary

I graduated from Virginia Commonwealth University with a B.S. in Criminal Justice, concentrating in Forensic Crime Scene Investigation, and a B.A. in Homeland Security and Emergency Preparedness. While my foundation is rooted in public safety and community service, I have transitioned that same drive for helping others into a career in sales and account management. I am passionate about building strong relationships, understanding client needs, and delivering solutions that make a real impact. My background in crisis response and communication has strengthened my ability to listen, problem solve, and foster trust, skills I bring to every professional interaction.

Overview

6
6
years of professional experience

Work History

Implementation Manager

First Arriving
07.2025 - Current
  • Spearheaded a streamlined implementation of Digital Dashboard software, reducing first responders' average response time by 20%.
  • Enhanced communication across 50+ public safety departments by 30% through First Arriving's customizable situational awareness platform.
  • Implemented over 100 integrations, enhancing dashboard adaptability and increasing departmental efficiency.
  • Contributed to innovative public safety communication solutions that improved response times by 25%, enhancing community safety.

Client Success Account Manager

First Arriving
11.2023 - 07.2025
  • Enhanced customer retention by 30% through tailored solutions and proactive engagement as a Customer Success Manager.

Lead Development Representative

First Arriving
08.2022 - 11.2023
  • Delivered 50+ qualified leads monthly by implementing strategies for effective outreach and relationship building.

Police Officer

VCU Police Department
08.2021 - 08.2022
  • Conducted regular patrols and implemented crisis interventions, resulting in a reduction in incidents.

Police Recruit

VCU Police Department
05.2021 - 08.2021
  • Class President of the 46th Basic Academy

LEAP Officer

VCU Police Department
04.2021 - 05.2021
  • Assisted law enforcement by conducting patrols and reporting incidents, enhancing community safety in a busy metropolitan area.

Intern

Pittsylvania County Sheriff's Department
05.2020 - 08.2020
  • Managed case files and participated in ride-alongs.

Education

Bachelor of Arts - Homeland Security and Emergency Preparedness

Virginia Commonwealth University
01.2021

Bachelor of Science - Criminal Justice with a Concentration in Forensic Crime Scene Investigation

Virginia Commonwealth University
01.2021

Advanced Diploma - undefined

Chatham High School
05.2016

Skills

  • IPMBA Patrol
  • Criminal Justice
  • Software implementation
  • Requirements gathering
  • User support
  • Task prioritization
  • Project planning
  • SalesForce

Timeline

Implementation Manager

First Arriving
07.2025 - Current

Client Success Account Manager

First Arriving
11.2023 - 07.2025

Lead Development Representative

First Arriving
08.2022 - 11.2023

Police Officer

VCU Police Department
08.2021 - 08.2022

Police Recruit

VCU Police Department
05.2021 - 08.2021

LEAP Officer

VCU Police Department
04.2021 - 05.2021

Intern

Pittsylvania County Sheriff's Department
05.2020 - 08.2020

Bachelor of Science - Criminal Justice with a Concentration in Forensic Crime Scene Investigation

Virginia Commonwealth University

Advanced Diploma - undefined

Chatham High School

Bachelor of Arts - Homeland Security and Emergency Preparedness

Virginia Commonwealth University