Kayla Coplin
Weatherford,TX
Summary
Reliable and hardworking individual with experience in various fields, skilled at multitasking and working well under pressure. My experience in leading a team has made me an excellent communicator and has strengthened my customer service skills, as well as being equipped to handle customer inquiries and complaints. I also have experience working remotely, independently and with minimal supervision, which has strengthened my ability to prioritize and meet deadlines. I believe with my diverse skillset and knowledge that I can be an asset to the right team.
Overview
9
9
years of professional experience
Work History
Liaison
Lazy S Hacienda
Weatherford, TX
11.2025 - Current
- Developed training materials to support team members in understanding operational procedures and protocols.
- Trained new employees on best practices, fostering a culture of learning and engagement within the team.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Event Bartender
Beckoning Events
Azle, TX
09.2023 - Current
- Prepared and served a variety of beverages efficiently in high-volume settings.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking supplies to minimize waste and optimize usage.
- Collaborated with event coordinators to create custom drink menus tailored to client preferences.
- Engaged with guests, providing exceptional customer service and facilitating an enjoyable atmosphere.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
Event Staff Member
I Do Events Bartending and Staffing
Weatherford, TX
08.2023 - Current
- Organized table setups, decorations, and serving stations for event readiness.
- Provided constructive feedback to event organizers regarding execution challenges and volunteer allocation.
- Oversaw event attendees to identify needs, problem behaviors, and emergency requirements.
- Enhanced guest experiences through proactive service and attention to individual preferences.
- Executed item collection from event attendees to maintain cleanliness and promote recycling efforts.
- Managed service stations for food and beverages at private events.
- Collaborated with event staff to facilitate efficient setup of stations and supplies for events.
- Assisted event attendees in navigating to designated locations and accessing available services.
A/P Accountant - Contract
DSHS Dept Of Social And Health Services
Austin, TX
02.2024 - 03.2026
- Executed routine accounting tasks and conducted comprehensive financial analyses.
- Audited and confirmed invoice accuracy before processing payments.
- Managed the processing of incoming invoices promptly, adhering to organizational policies and procedures.
- Oversaw and streamlined high-volume invoice processing tasks, maintaining accuracy and efficiency with minimal oversight.
- Utilized a range of software applications to support project execution and team collaboration.
- Maintained and updated Excel spreadsheets with financial data to facilitate data analysis and decision-making.
- Evaluated and assigned appropriate account codes and chart field information for accounting documents, including invoices and vouchers.
- Facilitated communication with vendors to maintain professionalism and support operational efficiency.
Server Trainer - Lead Grill Cook
Cracker Barrel Old Country Store
Weatherford, TX
09.2017 - 08.2023
- Oriented new staff to restaurant policies, procedures and performance requirements.
- Guided team members in effective upselling practices, resulting in improved per-ticket revenue generation.
- Handled escalated service issues with prompt and professional approach.
- Coordinated orders with kitchen staff to correctly handle special requests.
- Trained and developed service staff into highly professional and successful team.
- Guided front-of-house personnel to deliver consistent, high-level performance in customer service.
- Assisted team members with learning menus and offering guests targeted suggestions.
- Listened to guest needs and responded promptly for personalized service.
- Maintained professional interactions with customers, colleagues, and supervisors to foster positive relationships.
- Trained new servers in company policies, guest service standards and best practices.
- Memorized menu additions, changes and limited offerings.
- Entered orders into computer system to coordinate with kitchen staff.
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Prevented spoilage by properly labeling, rotating, and stocking foods and uncooked ingredients.
- Worked with expeditor to quickly move foods from grills to customers.
- Protected diners by cooking and handling food according to strict safety standards.
- Kept work areas inspection-ready with constant cleaning and organization.
- Supervised grilling of foods to avoid overcooking.
- Anticipated peak and non-peak service times and adjusted batch cooking strategies to meet demand.
- Facilitated readiness for high-demand periods by ensuring adequate supply levels and preparing necessary items.
Skills
- Assertiveness
- Mediation skills
- Influencing skills
- Recordkeeping
- Reporting
- High-pressure environments
- Teamwork and collaboration
- Relationship building
- Time management
- Excellent communication
- Task prioritization
- Team building
- Data entry
- Accounts payable
- Invoice processing
- Finance
- Safe food handling
- Upselling strategies
- Team member training
- Bar terminology
- Staff monitoring
Timeline
Liaison
Lazy S Hacienda
11.2025 - Current
A/P Accountant - Contract
DSHS Dept Of Social And Health Services
02.2024 - 03.2026
Event Bartender
Beckoning Events
09.2023 - Current
Event Staff Member
I Do Events Bartending and Staffing
08.2023 - Current
Server Trainer - Lead Grill Cook
Cracker Barrel Old Country Store
09.2017 - 08.2023