Kayla Cosby
Philadelphia,PA
Summary
Customer Service specialist experience in a fast-paced environment Computer literate with the ability to navigate the internet and other systems Ability to multi-task and work under pressure Proficient working with customers of all ages and nationalities Fast learner, organized, and detailed oriented Excellent interpersonal and communication skills
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Airline Agent
Frontier Airlines
Philadelphia, PA
01.2024 - 01.2026
- Provided support to passengers before, during, and after flights, including check-in, boarding, and baggage handling.
- Handled ticket sales, changes, and cancellations, as well as manage reservations and provide information about flight schedules and fares.
- Communicated flight details, gate assignments, and boarding announcements to passengers.
- Addressed and resolved customer complaints and issues, such as flight delays, cancellations, and lost luggage.
- Worked with flight crews and other airport personnel to ensure departures and arrivals, including managing overbookings and soliciting volunteers to give up seats.
De-icing Trainer
IDS
Philadelphia, PA
01.2023 - 01.2025
- Trained and supervised new ground crew members in safe and efficient aircraft de-icing and anti-icing procedures, ensuring compliance with FAA regulations.
- Responsible for de-iced aircraft before take-off and after landing at the airport.
- Trained new ground crew members on how to read and reconcile flight plans to ensure all assigned planes have been de-iced properly.
- Maintained constant contact with the control center regarding gate changes or flight bills.
- Ensured safe driving and visibility riding on and off the tarmac.
Patient Care Taker
Philadelphia, PA
10.2023 - 07.2024
- Provided compassionate care and support to patients, enhancing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity among patients.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
Front Counter Agent
G2 Secure
Philadelphia, PA
01.2022 - 01.2023
- Processed incoming and outgoing shipments through the computer.
- Assuring all outgoing shipments have the correct airway bill and label for proper handling.
- Processed incoming/outgoing shipments from PHL domestic or PHL international airways ensuring all entries are accurate and have the correct shipping information.
- Maintained order and cleanliness of front desk while providing a pleasant and professional experience to all customers.
Fulfillment Associate
Nordstrom
King of Prussia, PA
01.2021 - 01.2022
- Fulfilled all online orders with speed and accuracy.
- Assisted customers on the sales floor with locating items or information on items.
- Assisted manager with organizing the stock room and fulfillment area.
- Maintained 90% fulfillment accuracy.
Cashier/Customer Service Representative
Giant Food Store
Wynnewood, PA
01.2018 - 01.2019
- Provided a positive Customer Service experience with fair, friendly, and courteous service.
- Knowledge of computerized cash handling equipment with accuracy.
- Processed overrides, returns, and rainchecks as deemed necessary.
- Resolved customer problems and assisted on the floor when necessary.
Education
Sterile Processing Technician Program
JEVS Human Services
Philadelphia, PAHigh School Diploma - undefined
String Theory Charter School
Philadelphia, PASkills
- Literate in Microsoft Applications; Word, Outlook, and Excel
- Strong organization
- Customer service expertise
- Familiar with patient care
- Exceptional communication
- Adaptability to change
Timeline
Airline Agent
Frontier Airlines
01.2024 - 01.2026
Patient Care Taker
10.2023 - 07.2024
De-icing Trainer
IDS
01.2023 - 01.2025
Front Counter Agent
G2 Secure
01.2022 - 01.2023
Fulfillment Associate
Nordstrom
01.2021 - 01.2022
Cashier/Customer Service Representative
Giant Food Store
01.2018 - 01.2019
High School Diploma - undefined
String Theory Charter School
Sterile Processing Technician Program
JEVS Human Services