Kayla Crawford
Stockton,IA
Summary
Proven leader with extensive experience at Amazon, adept in customer relations and retail operations. Enhanced order accuracy and reduced fulfillment delays through effective problem-solving and inventory management. Excelled in team motivation and task delegation, significantly improving performance outcomes and customer satisfaction. Skilled in POS operation and money handling, driving operational excellence and business growth.
Experience stepping into roles and quickly making positive changes to drive company day to day operation success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Martinizing Dry Cleaners
2023.10 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Fulfillment Problem Solver
Amazon
2022.10 - 2023.10
- Oversaw daily operations within the warehouse, ensuring timely completion of tasks and optimal resource allocation.
- Developed strong relationships with key partners, facilitating effective communication and problem resolution.
- Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.
- Reduced fulfillment delays by proactively addressing inventory issues and coordinating with suppliers.
- Increased order accuracy by identifying and resolving discrepancies in orders.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Assistant Manager
Dollar General
2020.04 - 2022.10
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
- Stocked, monitored, and maintained inventory of diverse products.
Operations Manager
SkyZone Entertainment
2017.06 - 2020.08
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Stagg High School
Stockton, CA07.2011
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Employee Scheduling
- Task Delegation
- sales mentoring
Timeline
Assistant Manager
Martinizing Dry Cleaners
2023.10 - Current
Fulfillment Problem Solver
Amazon
2022.10 - 2023.10
Assistant Manager
Dollar General
2020.04 - 2022.10
Operations Manager
SkyZone Entertainment
2017.06 - 2020.08
High School Diploma -
Stagg High School
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