KAYLA CRAWLEY
Summary
Dedicated social work professional with extensive experience in child welfare, case management, and crisis intervention. Expertise in building relationships, advocating for clients, and collaborating with community agencies to support vulnerable populations. Known for effective communication, critical thinking, and maintaining composure in high-pressure situations.
Overview
2026
2026
years of professional experience
Work History
Bartender / Server
Taco Mama
Huntsville, AL
01.2023 - 01.2026
Child Protective Services (CPS) Caseworker
Alabama Department of Human Resources
Morgan County, AL
01.2022 - 01.2023
- Managed child welfare cases, collaborating with children, families, schools, law enforcement, and community agencies to ensure comprehensive support.
- Conducted monthly home visits to assess child safety, family progress, and service needs.
- Prepared legal documentation, case narratives, and court reports to facilitate informed decision-making in child welfare cases.
- Testified in juvenile court to provide critical insights and support for child welfare case resolutions.
- Maintained compliance with state policies, documentation standards, and confidentiality requirements.
- Participated in emergency on-call rotations, including overnight and weekend coverage.
Caregiver
Private Family Caregiver
Madison, AL
01.2016 - 01.2018
- Provided full-time care for an elderly patient living with Alzheimer's disease.
- Assisted with daily living activities such as dressing, grooming, meal preparation, medication reminders, and mobility to enhance quality of life.
- Coordinated and provided transportation to medical appointments to ensure timely access to healthcare.
- Maintained a clean, safe, and supportive home environment.
- Provided companionship and emotional support, promoting dignity and independence for emotional well-being.
Checkout Advocate
Target
Madison, AL
01.2016 - 01.2018
Student Aide
James Clemens High School
Madison, AL
2014 - 2015
- Supported teachers in classrooms, enhancing learning experiences for students with special needs.
- Facilitated collaborative learning in classrooms through small-group instruction and developmental programs.
- Promoted active student participation by providing tailored academic assistance.
Education
Master of Social Work (M.S.W.) -
Troy University
12.2024
Bachelor of Arts - Psychology
The University of Alabama in Huntsville
01.2021
Skills
- Team Collaboration
- Communication
- Active Listening
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Adaptability
- Relationship Building
- Empathy
- Leadership
- Local Networking
Internships
Alabama Department of Human Resources (APS)
2024
- Assisted Adult Protective Services caseworkers during home visits and client assessments.
- Conducted intake calls and completed intake documentation.
- Helped develop client-centered service plans focused on improving safety and quality of life.
- Connected clients with community resources and support services.
- Participated in outreach meetings with community organizations and partner agencies.
- Assisted clients with transportation, errands, and daily living needs.
- Organized case files and supported case management activities.
- Worked alongside caseworkers to coordinate services for vulnerable adults.
Manna House, Community Services
2023
- Worked directly with individuals and families experiencing homelessness and food insecurity.
- Assisted with meal preparation and food distribution.
- Helped clients obtain clothing, hygiene products, and other essential resources.
- Coordinated and supervised volunteer groups during daily operations.
- Participated in Meals on Wheels outreach services.
- Assisted with community needs assessments and organizational research projects.
- Supported operations within the organization's hydroponic garden while leading volunteer teams.
- Collaborated with staff to improve client services and resource accessibility.
Crisis Services of North Alabama-Crisis Hotline
2020
- Completed six weeks of intensive crisis intervention training.
- Responded to suicide prevention and crisis hotline calls.
- Documented caller information while maintaining confidentiality.
- Provided emotional support using established crisis intervention techniques.
PROFESSIONAL TRAINING
- Alabama Child Welfare Training
- Crisis Intervention Training
- Suicide Prevention & Crisis Hotline Training
- Community Resource Coordination
Timeline
Bartender / Server
Taco Mama
01.2023 - 01.2026
Child Protective Services (CPS) Caseworker
Alabama Department of Human Resources
01.2022 - 01.2023
Caregiver
Private Family Caregiver
01.2016 - 01.2018
Checkout Advocate
Target
01.2016 - 01.2018
Student Aide
James Clemens High School
2014 - 2015
Master of Social Work (M.S.W.) -
Troy University
Bachelor of Arts - Psychology
The University of Alabama in Huntsville