Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kayla Crowder

Cypress,TX

Summary

Dynamic professional with a proven track record in fast-paced retail environments, showcasing exceptional customer service and cash handling skills. Highly adaptable and eager to transition into a new field prioritizing efficiency and meaningful customer interactions. Committed to leveraging strong multitasking and problem-solving abilities to drive success in new opportunities. A results-oriented mindset ensures readiness to tackle challenges and contribute positively to team objectives.

Overview

2
2
years of professional experience

Work History

Cashier

HEB
03.2025 - Current
  • Provided exceptional customer service to a high-volume customer base
  • Collaborated with team members to maintain a clean and welcoming store environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Bagger

HEB
10.2024 - 03.2025
  • Provided exceptional customer service to a high-volume customer base, ensuring a positive dining experience.
  • Collaborated with team members to maintain a clean and welcoming store environment.

Associate

Zaxby's
12.2023 - 09.2024
  • Provided exceptional customer service to a high-volume customer base, ensuring a positive dining experience.
  • Processed cash, credit card, and mobile payments with accuracy and efficiency.
  • Collaborated with team members to maintain a clean and welcoming store environment.
  • Managed cash handling and reconciliation duties, including counting tills and balancing cash drawers.

Seasonal Associate

Burlington
12.2023 - 02.2024
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Operated the cash register, handling transactions accurately and efficiently.
  • Maintained a clean and organized checkout area to ensure a positive shopping experience.
  • Assisted with inventory management and restocking to support store operations.
  • Collaborated on team efforts by collaborating effectively with colleagues.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

Bachelor - Criminology

Howard University
Washington, DC
05-2027

Associate of Science -

Lone Star College
Houston, TX
05-2025

High School Diploma -

Cypress Springs High School
Houston, TX
05-2025

Skills

  • Cash Management
  • Proficiency in Software Systems and Computer Operating Structures
  • Problem Solving Skills
  • Patience and empathy
  • Work ethic and integrity
  • Time management skills
  • Cash handling
  • Team collaboration

Accomplishments

  • Entrepreneur certification

Timeline

Cashier

HEB
03.2025 - Current

Bagger

HEB
10.2024 - 03.2025

Associate

Zaxby's
12.2023 - 09.2024

Seasonal Associate

Burlington
12.2023 - 02.2024

Bachelor - Criminology

Howard University

Associate of Science -

Lone Star College

High School Diploma -

Cypress Springs High School

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