Kayla Crowson
Summary
Dedicated Sociology major and Criminal Justice minor with strong observational, analytical, and conflict-resolution skills developed through collegiate athletics and fast-paced customer service environments. Proven ability to de-escalate tense situations, manage high-volume interactions, and perform effectively under pressure. Eager to apply communication, teamwork, and critical-thinking abilities in criminal justice or social services internship.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Bath & Body Works
Leesburg, VA
05.2023 - Current
- Delivered exceptional customer service in a high-volume retail environment while maintaining composure during busy periods and customer conflicts.
- Assessed customer needs quickly and provided tailored recommendations, demonstrating strong observational and interpersonal skills.
- Processed transactions accurately and resolved payment or service issues promptly under time pressure.
- Collaborated with team members to maintain store standards and ensure a safe, positive environment.
Restaurant Waiter
Hamilton Gastro Pub
Hamilton, VA
03.2021 - 01.2022
- Managed multiple tables simultaneously in a fast-paced setting, prioritizing tasks and resolving customer concerns efficiently.
- Utilized de-escalation and active listening skills to address complaints and ensure positive outcomes.
- Increased sales through attentive service and strategic recommendations while maintaining attention to detail.
Education
Bachelor of Science -
James Madison University
Harrisonburg, VA05-2027
High School Diploma -
Loudoun Valley High School
Purcellville, VA06-2023
Mars Hill University.
Mars Hill, NCSkills
- Conflict De-escalation & Mediation
- Observational & Analytical Skills
- Crisis Response & Problem-Solving
- Team Collaboration & Leadership
- Client/Customer Needs Assessment
- Written & Verbal Communication
- Adaptability in Fast-Paced Environments
- Research & Documentation
Relevant Courses
- Ethics in Criminal Justice, Courts and the Judiciary, Social Statistics, Terrorism, Corrections
Research Experience
Driving Under the Influence (DUI) and Its Impact on Public Safety
Research Paper | Intro to Justice Studies | James Madison University | Spring 2025
• Conducted extensive research on DUI laws, enforcement practices, and public safety impacts in the United States
• Analyzed causes of impaired driving and the effectiveness of criminal justice responses and prevention strategies
• Examined statistical trends related to DUI arrests, accidents, and recidivism
• Synthesized academic and criminal justice sources into a comprehensive semester-long research paper
Community Service
- Volunteered at Mighty Madison Cornhole Tournament supporting Special Olympics and event coordination. (Sept 2024)
- Timer for NCAA Division II swim meets, recording times and supporting event operations. (Oct 2023–Nov 2024)
- Assisted with Hurricane Helene cleanup in Asheville, NC, clearing debris and damaged areas. (Nov 2024)
Timeline
Retail Sales Associate
Bath & Body Works
05.2023 - Current
Restaurant Waiter
Hamilton Gastro Pub
03.2021 - 01.2022
High School Diploma -
Loudoun Valley High School
Mars Hill University.
Bachelor of Science -
James Madison University