Kayla Cruz
San Antonio,TX
Summary
Enterprising Financial Analyst with proven success in recommending appropriate financial plans based on accurate data collection, financial monitoring and business strategizing. Expertise includes financial analysis and reporting, contract management and forecasting. Develops and maintains high standards of quality and issue resolution through effective financial planning. Adept at utilizing top-of-the-line communication skills to build and foster long-term relationships.
Overview
7
7
years of professional experience
Work History
Financial Analyst
PenFed Credit Union
03.2022 - Current
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
- Contributed significantly to department-wide improvement initiatives designed to drive operational excellence.
- Consistently managed 15 transactions per hour in addition to calls, chats, and email correspondence.
Executive Office Research Analyst
Wells Fargo
08.2020 - 02.2022
- Collaborated with external consultants when necessary to access specialized expertise or resources required for specific research projects.
- Ensured data integrity by implementing rigorous quality control measures during all stages of research process.
- Improved overall company reputation by consistently delivering exceptional customer service during escalations.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Effectively took over 100 calls per day.
- Presented research findings to senior management, contributing to informed strategic planning initiatives.
Loss Mitigation Specialist
Wells Fargo
06.2019 - 08.2020
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Remained updated with latest information related to mortgage products and services being offered.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with underwriters.
- Developed strong relationships with key clients, maintaining open lines of communication to address concerns promptly and professionally.
Fraud Prevention Specialist
JP Morgan Chase
03.2017 - 02.2018
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Education
High School Diploma -
James Madison High School
San Antonio, TX06.2014
Skills
- Financial and operational reporting
- Financial statement analysis
- Strong analytical skills
- Ethical Conduct Awareness
- Excellent attention to detail
- Critical Thinking
- Problem-solving abilities
Timeline
Financial Analyst
PenFed Credit Union
03.2022 - Current
Executive Office Research Analyst
Wells Fargo
08.2020 - 02.2022
Loss Mitigation Specialist
Wells Fargo
06.2019 - 08.2020
Fraud Prevention Specialist
JP Morgan Chase
03.2017 - 02.2018
High School Diploma -
James Madison High School
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