Kayla Davis
Pelion,S.C.
Summary
Knowledgeable Customs Brokerage Specialists with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
8
8
years of professional experience
Work History
Customs Brokerage Specialists
DHL Global Forwarding
Columbia, SC
06.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into digital database.
Customer Service Manager
Walmart
Columbia, SC
02.2018 - 06.2021
- Answers questions at the service desk, perform returns and exchanges, arrange financial transactions such as check cashing, and bill paying, assists customers with transactions, and monitor for theft.
- Oversaw daily customer service operations, ensuring high-quality support and satisfaction.
- Trained and mentored staff on effective communication and problem-solving techniques.
- Implemented process improvements to enhance service efficiency and customer experience.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restaurant Manager
Sumos
Lexington, SC
08.2018 - 11.2018
- Administered the financial aspects of the business, purchased inventory, scheduled employees, in addition to serving tables and food preparation.
- Oversaw daily operations, ensuring high standards of service and food quality.
- Trained and mentored staff on customer service best practices and operational procedures.
- Created staff schedules to ensure adequate coverage during peak hours, enhancing efficiency.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
cosmetoligist - Cosmetology
Paul Mitchell The School
Columbia, SC07.2017
College preparatory -
White Knoll High School
White Knoll, SC12.2016
Skills
- Problem-solving
- Time management
- Training and mentoring
- Decision-making
- Issue resolution
- Handling escalations
- Positive and constructive feedback
- Schedule management
- Deadline oriented
- Conflict management
- Staff management
- Meticulous attention to detail
- Customer service
- Microsoft outlook, word, and Excel
- Effective workflow management
Activities
- Visual art
- Investigating new products
- Music
- Psychology
- Sociology
Timeline
Customs Brokerage Specialists
DHL Global Forwarding
06.2021 - Current
Restaurant Manager
Sumos
08.2018 - 11.2018
Customer Service Manager
Walmart
02.2018 - 06.2021
cosmetoligist - Cosmetology
Paul Mitchell The School
College preparatory -
White Knoll High School