Kayla D. Draughn

Served guests with exceptional customer service, sustaining guest satisfaction and repeat visits.

Instructed new staff on menu items, service standards, and operational procedures.

Collaborated with kitchen staff to ensure food quality and presentation standards remained steady.

Handled guest complaints with speed, improving overall dining experience and loyalty.

Provided professional and timely assistance to meet customer needs effectively. Extended courteous greetings while engaging with customers to create positive interactions. Responded to inquiries with attention, ensuring all questions received thorough answers. Handled complaints promptly to facilitate resolution and strengthen customer relationships.

proven teamwork skills; collaboration across team environments to accomplish shared objectives; completing tasks quickly and efficiently.

expertise in food-and-beverage pairing.

capacity to multi-task effectively within fast-paced environments

upholding food and safety measures.

clear, effective communication skills.

strong mathematics aptitude.

• Gained proficiency in new and seasonal meals and beverages to improve service quality. Achieved positive customer survey feedback for outstanding friendliness and efficiency. Implemented upselling strategies for meals, addons, and specialty drinks to drive sales growth. Guided guests through menu selections and daily specials while ensuring order accuracy. Utilized knowledge of common cocktails to maintain precise measurements.
• Developed and crafted signature cocktails to enhance customer experience.
• Maintained bar inventory, ensuring efficient stock levels and minimizing waste.
• Trained new staff on bartending techniques and customer service standards.

• Delivered food and drinks to patrons, ensuring prompt service. Guided customers to tables, contributing to a welcoming atmosphere. Checked order accuracy before serving to enhance customer satisfaction. Occasionally bussed tables and executed point-of-sale transactions with precision. Conducted training sessions for new hostesses to uphold service excellence.

• Provided food and beverages to customers during dining service.
• Delivered responsive support using vocal communication.
• Recorded departure rationale: restaurant closure.

• Crafted smoothies and sandwiches while performing cashier responsibilities.
• mastered smoothie and sandwich ingredient requirements
• Sustained cleanliness of prep area and café, supporting improved customer experience.
• Sustained clean prep area and café standards.
• basis for leaving: began school

• receiving inbound calls
• Provided excellent customer service while effectively deescalating calls.
• Promoted to an escalation team for resolving escalated emails.
• customer satisfaction follow-up fan emails
• Explained seasonal reason for exiting the position.

• Coordinated client appointment scheduling and performed reminder calls to reinforce timely attendance and enhance client satisfaction.
• Validated insurance information while overseeing data entry for client intake, supporting streamlined appointment scheduling and clear communication.
• track position for pay increase