Kayla DeChant
Bellevue,WA
Overview
11
11
years of professional experience
Work History
Office Clerk
Cisco Systems, INC.
05.2020 - 01.2024
- Oversaw reception services and served as the main point of contact for customers and personnel
- Ensured all admissions to administer badges and enforced security protocol
- Coordinated reservations for marketing events and maintained conference room standards
- Sorted, routed, and prioritized incoming mail and distributed accordingly to appropriate recipient
Front Desk Receptionist
Lexus
06.2019 - 12.2019
- Welcomed guests upon arrival and directed them to their appropriate party: service, parts, or sales
- Answered a multi-line telephone system: took messages, forwarded calls, and scheduled appointments
- Advertised promotional sales packages to promote marketing venue and business
- Filed confidential documents, collected and processed customer payments
Workplace Ambassador
Salesforce INC.
10.2018 - 04.2019
- Ensured guests were properly signed into the Visitor Management System and assigned security badges
- Promoted a welcoming and attentive presence as the initial representative at the front desk
- Resolved customer inquirieis, issues, and/or concerns promptly through messaging and communication platforms
- Audited documents, report logs, and training materials
Front Desk Receptionist
Overlake Terrace Assisted Living
09.2015 - 05.2018
- Greeted and directed visitors, answered questions, and served refreshments
- Organized transportation for residents including medical appointments, errands, and social events
- Designed marketing material pamphlets with information for potential residents
- Completed clerical duties: sending/receiving emails, copying, faxing, and filing important documents
Sales Associate
Bath & Body Works
02.2013 - 06.2015
- Worked as head cashier, processed refunds, resolved complaints, and kept inventory of stock
- Offered suggestions and product advice while promoting items
- Coached new hire associates through onboarding and the new hire training process
- Awarded Employee of the Month for exceptional customer service
Education
Bachelors of Arts and Sciences - Communications
Seattle Pacific University
01.2016
Skills
- 10 years customer service and sales experience
- Detail-orientated and organized
- Leadership and team collaboration skills
- Conflict resolution
- Punctual and reliable
- Succession planning
Timeline
Office Clerk
Cisco Systems, INC.
05.2020 - 01.2024
Front Desk Receptionist
Lexus
06.2019 - 12.2019
Workplace Ambassador
Salesforce INC.
10.2018 - 04.2019
Front Desk Receptionist
Overlake Terrace Assisted Living
09.2015 - 05.2018
Sales Associate
Bath & Body Works
02.2013 - 06.2015
Bachelors of Arts and Sciences - Communications
Seattle Pacific University
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