Kayla DeChant
Bellevue,WA
Overview
11
11
years of professional experience
Work History
Office Clerk
Cisco Systems, INC.
2020.05 - 2024.01
- Oversaw reception services and served as the main point of contact for customers and personnel
- Ensured all admissions to administer badges and enforced security protocol
- Coordinated reservations for marketing events and maintained conference room standards
- Sorted, routed, and prioritized incoming mail and distributed accordingly to appropriate recipient
Front Desk Receptionist
Lexus
2019.06 - 2019.12
- Welcomed guests upon arrival and directed them to their appropriate party: service, parts, or sales
- Answered a multi-line telephone system: took messages, forwarded calls, and scheduled appointments
- Advertised promotional sales packages to promote marketing venue and business
- Filed confidential documents, collected and processed customer payments
Workplace Ambassador
Salesforce INC.
2018.10 - 2019.04
- Ensured guests were properly signed into the Visitor Management System and assigned security badges
- Promoted a welcoming and attentive presence as the initial representative at the front desk
- Resolved customer inquirieis, issues, and/or concerns promptly through messaging and communication platforms
- Audited documents, report logs, and training materials
Front Desk Receptionist
Overlake Terrace Assisted Living
2015.09 - 2018.05
- Greeted and directed visitors, answered questions, and served refreshments
- Organized transportation for residents including medical appointments, errands, and social events
- Designed marketing material pamphlets with information for potential residents
- Completed clerical duties: sending/receiving emails, copying, faxing, and filing important documents
Sales Associate
Bath & Body Works
2013.02 - 2015.06
- Worked as head cashier, processed refunds, resolved complaints, and kept inventory of stock
- Offered suggestions and product advice while promoting items
- Coached new hire associates through onboarding and the new hire training process
- Awarded Employee of the Month for exceptional customer service
Education
Bachelors of Arts and Sciences - Communications
Seattle Pacific University
01.2016
Skills
- 10 years customer service and sales experience
- Detail-orientated and organized
- Leadership and team collaboration skills
- Conflict resolution
- Punctual and reliable
- Succession planning
Timeline
Office Clerk
Cisco Systems, INC.
2020.05 - 2024.01
Front Desk Receptionist
Lexus
2019.06 - 2019.12
Workplace Ambassador
Salesforce INC.
2018.10 - 2019.04
Front Desk Receptionist
Overlake Terrace Assisted Living
2015.09 - 2018.05
Sales Associate
Bath & Body Works
2013.02 - 2015.06
Bachelors of Arts and Sciences - Communications
Seattle Pacific University