Kayla Degenaars
Wallington,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food, retail, and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Senior Curvy Bridal Stylist
Brides By Young
08.2023 - Current
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Boosted sales by effectively showcasing and marketing latest bridal trends and accessories.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
Patient Liaison
Saint Peter's University Hospital
03.2023 - 07.2023
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Participated in quality improvement initiatives aimed at enhancing overall patient experience within the facility.
Customer Service Representative
Saker Shoprite
11.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Shift Manager
Art Of Salad
07.2019 - 11.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Shift Lead Manager
Taco Bell
12.2016 - 07.2019
- Contributed to positive workplace culture by fostering open communication and collaboration among team members.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Education
Associate of Science - Social Sciences
Brookdale Community College
Lincroft, NJ05.2025
High School Diploma -
South River High School
South River, NJ06.2018
Skills
- Client Relationship Building
- Customer Service
- Product Knowledge
- Problem Resolution
- Complex Problem-Solving
- Performance Management
- Staff Training and Development
- Complaint resolution
- Data Entry
- Team Leadership
- Adaptability
- New Employee Training
Timeline
Senior Curvy Bridal Stylist
Brides By Young
08.2023 - Current
Patient Liaison
Saint Peter's University Hospital
03.2023 - 07.2023
Customer Service Representative
Saker Shoprite
11.2020 - 01.2022
Shift Manager
Art Of Salad
07.2019 - 11.2020
Shift Lead Manager
Taco Bell
12.2016 - 07.2019
Associate of Science - Social Sciences
Brookdale Community College
High School Diploma -
South River High School
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