Hi, I’m
Kayla Denise Kubena
Ledbetter
Summary
Professional with robust background in center management and team leadership. Known for optimizing operational processes and fostering collaborative working environment. Highly reliable and adaptable to changing needs, ensuring smooth and efficient center operations. Proficient in staff development and resource management.
Overview
11
years of professional experience
1
Certification
Work History
Cen-Tex Family Services
Assistant Center Director
06.2023 - Current
Job overview
- Supervise and mentor 10+ staff, ensuring full compliance with state and federal regulations.
- Oversee daily operations, budgeting, and enrollment for 100+ children annually.
- Increased family and community engagement by 20% year-over-year.
- Coordinated staff training and maintained 100% licensing compliance.
Cen-Tex Family Services
Early Head Start Teacher
06.2015 - Current
Job overview
- Designed and delivered curriculum for 15–20 infants/toddlers annually.
- Ensured compliance with Head Start Performance Standards and Texas childcare regulations.
- Improved milestone tracking accuracy by 30% through consistent assessments.
- Supported a safe, inclusive learning environment through collaboration with staff and administration.
Tractor Supply Company
Sales Associate
10.2019 - 04.2024
Job overview
- Enhanced customer satisfaction by efficiently resolving inquiries and issues.
- Maintained optimal inventory levels with regular assessments and timely replenishments.
- Guided customers in product selection, improving their shopping experience and satisfaction.
- Executed store promotions effectively through teamwork and strategic merchandising initiatives.
- Trained new associates on procedures, ensuring compliance with company policies and standards.
- Streamlined checkout processes, reducing wait times and enhancing customer flow during peak hours.
Nitsche Group
Claims Adjuster
11.2022 - 02.2023
Job overview
- Resolved 95% of claims within 45 days through effective negotiation.
- Produced accurate estimates of $15K–$50K after conducting thorough inspections.
- Managed over 30 all-lines claims monthly, ensuring timely processing and resolution.
- Investigated potential fraud, creating detailed reports for compliance purposes.
- Received three commendations for exemplary customer service and accuracy.
Education
Cedar Creek High SchoolCedar Creek, TX
High School Diploma
06-2015
The Adjuster SchoolKaty, TX
No Degree from Insurance
11-2025
Skills
- Property & Casualty Claims
- Auto & Liability Adjustments
- Xactimate Estimating Software (Certified)
- Policy Coverage Analysis
- Negotiation & Settlement
- Customer Relations & Communication
- Fraud Detection & Investigation
- Regulatory Compliance
- Training and mentoring
- Partnership building
- Curriculum design
- Training facilitation
- Team building
- Xactimate Level 1 ( Certified)
- Title insurance policies
- Insurance approvals
- Fraternal insurance counselor fellow (FICF)
- Life insurance strategies
Certification
- Texas All-Lines Adjuster License
- Xactimate Certification (2025)
Languages
English
Full Professional
Timeline
Assistant Center Director
Cen-Tex Family Services
06.2023 - Current
Claims Adjuster
Nitsche Group
11.2022 - 02.2023
Sales Associate
Tractor Supply Company
10.2019 - 04.2024
Early Head Start Teacher
Cen-Tex Family Services
06.2015 - Current
Cedar Creek High School
High School Diploma
The Adjuster School
No Degree from Insurance