Kayla DePaola
Charlotte,NC
Summary
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Junior Designer/Social Media Manager
MUSE Residential
07.2023 - Current
- Facilitated clear communication between clients and internal stakeholders by providing detailed project updates throughout the design process.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet tight deadlines under pressure.
- Elevated overall company image through meticulous attention to detail in all design work, establishing a reputation for excellence within the industry.
- Implemented feedback from senior designers swiftly, refining designs until they met or exceeded expectations.
Business Owner/Operator
Red Head Balloons
12.2021 - Current
- Balloon Artist
- Creating clients visions come to life within their homes and on their big days
- Developed methods to analyze project management
- Keep areas neat and organized to maximize productivity
- Assessed customer needs and interests for event with creative ideas.
Partner Relations Analyst
New Market Waste Solutions
10.2022 - 05.2023
- Excel
- Camera Monitor Management
- Multitasking
- Company Savings
- Building strong relationships with clients and vendors.
Customer Service Representative
New Market Waste Solutions
08.2020 - 10.2022
- Multitasking
- Organized work flow to ensure the best quality service for the clients
- System Navigation
- Dispatching.
Manager
Tijuana Flats
08.2016 - 11.2020
- Catering and Marketing Lead
- Climbed the ladder; FOH, BOH to Manager
- Developed internal talent to build cohesive and successful leadership team
- Established budgets, controlled expenses and met financial targets
- Covered daily business requirements with well-organized schedules
- Coordinated operations in high-volume setting
- Adapting to new work environments filling in at multiple locations.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, North Carolina01.2025
High School Diploma -
Cox Mill High School
Concord, North Carolina06.2018
Skills
Client Relations
Problem Solving
Microsoft Excel
Complaint Resolution
Communication
Awards
Tijuana Flats
- NC/SC Employee of the year 2019
- Employee of the month 2018
Volunteer Experience
Just in Queso Foundation, Charlotte, North Carolina
Habitat for Humanity, Building homes, Food Drives
Timeline
Junior Designer/Social Media Manager
MUSE Residential
07.2023 - Current
Partner Relations Analyst
New Market Waste Solutions
10.2022 - 05.2023
Business Owner/Operator
Red Head Balloons
12.2021 - Current
Customer Service Representative
New Market Waste Solutions
08.2020 - 10.2022
Manager
Tijuana Flats
08.2016 - 11.2020
Associate of Arts -
Central Piedmont Community College
High School Diploma -
Cox Mill High School
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