Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kayla DeVeglio

Gloucester City

Summary

Adaptable gas station attendant with a strong background in fast-paced retail environments and customer service. Known for effective communication and strong people skills, conflict resolution, active listening, and high customer satisfaction levels. Prepared to adapt to new experiences, learn how to work with new personalities, and maintain safety and cleanliness standards.

Overview

5
5
years of professional experience

Work History

Gas Station Attendant

Wawa
Barrington
02.2023 - Current
  • Provided exceptional customer service in a fast-paced gas station environment.
  • Operated fuel dispensers and ensured safe fueling practices for customers.
  • Maintained cleanliness and organization of the convenience store and fueling area.
  • Handled cash transactions accurately and processed various payment methods efficiently.
  • Assisted in inventory management by restocking shelves and monitoring supplies.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Monitored equipment functionality and reported maintenance needs promptly to management.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Assisted customers in locating items throughout the store.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Trained new employees on company policies and procedures.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Greeted customers, answered questions, and provided assistance with purchases.
  • Assisted customers with fuel pumps and provided guidance on fuel types.
  • Educated customers on loyalty programs and processed membership registrations.
  • Updated pricing information on gas pumps and signage to reflect current rates.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Processed daily transactions promptly to keep workflows moving smoothly.

Cashier

Renaissance Festival
Dade City
02.2022 - 03.2022
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier

CVS Pharmacy
Haddon Heights
02.2021 - 07.2021
  • Processed customer transactions efficiently at the register.
  • Assisted customers with product inquiries and selections.
  • Maintained cleanliness and organization of the checkout area.
  • Handled returns and exchanges in accordance with store policies.
  • Collaborated with team members to ensure smooth store operations.
  • Monitored inventory levels and restocked shelves as needed.
  • Provided excellent customer service to enhance shopping experiences.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Diploma -

Audubon High School
Audubon, NJ
06-2021

Skills

  • Problem solving
  • Effective communication
  • Active listening
  • Conflict resolution
  • Adaptability
  • Calm and patient demeanor
  • Collaborative teamwork
  • Friendly and outgoing
  • Stress management
  • Reading and writing support
  • Cleaning and sanitizing
  • Setting up activities
  • Organization and prioritization
  • Customer service
  • Attention to detail
  • Time management
  • Confidentiality maintenance
  • Relationship building

Affiliations

  • Music
  • Writing
  • Reading
  • Theatre
  • Art

References

References available upon request.

Timeline

Gas Station Attendant

Wawa
02.2023 - Current

Cashier

Renaissance Festival
02.2022 - 03.2022

Cashier

CVS Pharmacy
02.2021 - 07.2021

High School Diploma -

Audubon High School

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