Kayla Dial
Cleveland
Summary
Dynamic professional with proven expertise in customer experience management and operational efficiency, honed as Cafe Manager at Kafela. Excelled in staff management, elevating customer satisfaction, and spearheading marketing initiatives to significantly grow sales. Skilled in both barista arts and fostering engaging customer relationships, demonstrating a balance of hard and soft skills to drive business success.
Driven hospitality professional, well-prepared for leadership role in dynamic cafe setting. Proven ability to streamline operations and improve customer experiences through effective management practices. Reliable team player with focus on achieving results and maintaining high standards, adaptable to changing needs. Specialized in team development, inventory control, and customer service.
Overview
10
10
years of professional experience
Work History
Cafe Manager
Kafela
Cleveland, OH
06.2020 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Dental Assistant
Hippler Family Denistry
Lakewood
09.2018 - 11.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Assistant Manager
Bebe
Cleveland
04.2015 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Theodore Roosevelt High
01-2014
No Degree - Business Administration
Ohio University
Athens, OHRadiology - Dental
Maple Wood Career Center
Ravenna, OH02-2017
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Staff management
- Health and safety regulations
- Order management
- Operational efficiency
- Event preparation
- Marketing
- Sales tracking
- Business marketing
Timeline
Cafe Manager
Kafela
06.2020 - Current
Dental Assistant
Hippler Family Denistry
09.2018 - 11.2020
Assistant Manager
Bebe
04.2015 - 07.2017
High School Diploma -
Theodore Roosevelt High
No Degree - Business Administration
Ohio University
Radiology - Dental
Maple Wood Career Center