Kayla Dillion
Conyers,GA
Summary
I am an enthusiastic employee that excels at customer service, has good organizational skills, and pays close attention to detail. I'm known for my calm personality and great phone etiquette, which improves guest experiences and pleasure. I offer strong communication and organizational skills, and I am eagar to learn and develop in a professional atmosphere. I am able to swiftly learn new tasks and adjust to changing responsibilities. As a Federal Financial Customer Service Representative, I am eager to apply and improve my administrative and customer service skills
Overview
3
3
years of professional experience
Work History
Server/Restaurant Hostess
Olive Garden
Covington, GA
02.2026 - Current
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for a seamless dining experience.
- Assisted in training new servers on menu offerings and service protocols to maintain high standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
Front of House Employee
Chick-fil-A
McDonough, GA
08.2024 - 02.2026
- Implemented promotional displays, contributing to increased product visibility and sales engagement.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Accurately operated cash register to process customer payments.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction levels.
Front of House Employee
Chick-fil-A
Locust Grove, GA
02.2023 - 07.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale systems accurately to process transactions efficiently.
- Maintained cleanliness and organization of front-of-house areas, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction levels.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Associate of Science - Buisness
Southern Crescent Technical College
Griffin, GA05-2027
Skills
- Exceptional customer service
- Positive Demeanor
- Service-oriented mindset
- Phone etiquette
- Attention to detail
- Time management
- Microsoft Office proficiency
Languages
Spanish
Limited Working
Interests
- Creative Writing
- Drawing and Painting
- Reading
- Volunteering
- Gardening
- Hiking
- Financial Literacy
Timeline
Server/Restaurant Hostess
Olive Garden
02.2026 - Current
Front of House Employee
Chick-fil-A
08.2024 - 02.2026
Front of House Employee
Chick-fil-A
02.2023 - 07.2024
Associate of Science - Buisness
Southern Crescent Technical College