Kayla Dixon
Piscataway,NJ
Summary
Seasoned Client Advisor with strong background in building and maintaining client relationships. Highly skilled in providing strategic advice, managing portfolios, and addressing complex financial needs of diverse clientele. Demonstrated effectiveness in improving client satisfaction levels and retention rates through personalized service. Skilled communicator adept at explaining financial products, strategies, and regulations clearly to clients.
Overview
4
4
years of professional experience
Work History
Client Advisor
Seng Couture
North Plainfield, New Jersey
02.2023 - Current
- Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
- Cultivated strong client relationships through consistent communication and follow-up.
- Resolved customer complaints by applying effective problem-solving skills, enhancing client satisfaction.
- Maintained client profiles and preference records.
- Engaged in private sales conversations to provide personalized service. with discretion.
- Trained new staff members on customer service protocols and procedures.
- Presented collections and seasonal wardrobe selections.
Sales Floor Merchandiser
Nordstrom Rack
Bridgewater, New Jersey
09.2024 - 01.2025
- Rearranged store layout to enhance sales growth through improved floor presentation and cleanliness.
- Greet and assist all customers with friendly customer service.
- Collaborated with managers to create growth and profit strategies.
- Coordinated with colleagues to organize and maintain sales floor effectively.
Retail Sales Associate
Bloomingdales
01.2024 - 04.2024
- Assisted customers with purchases in-store and online by delivering exceptional customer service.
- Created and managed clientele list to increase customer foot traffic and sales.
- Processed various payment methods for customer purchases at the register for all forms of transactions
- Took detailed notes during meetings for effective task completion.
Seasonal Clientele Specialist
Uniqlo Flagship Store
08.2023 - 12.2023
- Resolved customer issues at register, including returns and online orders.
- Collaborated with clients and instore styling team to curate product innovations, documented insights for corporate to enhance merchandise.
- Developed marketing campaign video for COMPTOIR DES GOTONNIERS collection launch.
Marketing Assistant Intern
Civic League of Greater New Brunswick
05.2023 - 08.2023
- Collaborated with accounting team to develop a strategy for paid marketing on social media.
- Collected data across all platforms and provided actionable feedback for improvements.
- Created mockups for upcoming social media posts to enhance visual engagement.
Digital Marketing Intern
Art Institute of Middlesex County
05.2022 - 08.2022
- Created social media post and bumped engagement up 64%.
- Coordinated community events, including music festival, Caribbean festival, and art exhibitions across the county.
- Provided data and insights during meetings to support planning of upcoming events.
Education
Bachelor of Arts - Advertising
Rowan University
Glassboro, NJ10-2026
Skills
- Client relationship management
- Customer consultations
- Transaction processing
- Digital marketing
- Social media marketing
- Market research
- Brand management
- Campaign planning
Timeline
Sales Floor Merchandiser
Nordstrom Rack
09.2024 - 01.2025
Retail Sales Associate
Bloomingdales
01.2024 - 04.2024
Seasonal Clientele Specialist
Uniqlo Flagship Store
08.2023 - 12.2023
Marketing Assistant Intern
Civic League of Greater New Brunswick
05.2023 - 08.2023
Client Advisor
Seng Couture
02.2023 - Current
Digital Marketing Intern
Art Institute of Middlesex County
05.2022 - 08.2022
Bachelor of Arts - Advertising
Rowan University