Kayla Dodd
Gulfport,MS
Summary
Driven Collections Manager with a proven track record at Nuway Auto Sales, enhancing collections efficiency through strategic plans and superior attention to detail. Skilled in risk assessment and customer service management, I've significantly improved client satisfaction. Expert in staff training and policy enforcement, my approach combines empathy with decisive action to achieve results.
Overview
8
8
years of professional experience
Work History
Collections Manager
Nuway Auto Sales
07.2023 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Managed and approved all repossessions
- Managed all transports of vehicles
- Input all invoices for tow companies
- Assisted with replevin, and bankruptcy accounts
- Oversaw all collections for four of the company's car lots
Technical Support Representative
Apple
03.2022 - 07.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Received training on how to diffuse angry customers and to be able to better suit their needs
Collections/Title Clerk & Funding
Southeast Auto Financial Services/ Nuway Auto Sale
03.2020 - 02.2022
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Account Manager/Trainer
RNR Tire Express
07.2016 - 03.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed all repossessed accounts
- Travel to different locations to train account managers and store managers
Education
No Degree - Basic Studies
Jones County Junior College
Ellisville, MSGED -
Pass Christian High School
Pass Christian, MS05.2003
Skills
- Risk Assessment Capabilities
- Past due balance management
- Customer Service Management
- Exceptional organization
- Staff Training
- Policy Enforcement
- Conflict resolution techniques
- Monitoring processes
- Empathy and Tactfulness
- Superior attention to detail
Timeline
Collections Manager
Nuway Auto Sales
07.2023 - Current
Technical Support Representative
Apple
03.2022 - 07.2023
Collections/Title Clerk & Funding
Southeast Auto Financial Services/ Nuway Auto Sale
03.2020 - 02.2022
Account Manager/Trainer
RNR Tire Express
07.2016 - 03.2020
No Degree - Basic Studies
Jones County Junior College
GED -
Pass Christian High School
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