Kayla Doerr
Plattsburgh
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin' Donuts
Plattsburgh
04.2025 - Current
- Placed orders with suppliers for delivery of products required for daily operations.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
Clifton Park
06.2024 - 08.2025
- Ensured that swimmers followed pool rules and regulations at all times.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Instructed participants on water safety rules and regulations.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
Community Associate
SUNY Plattsburgh
Plattsburgh
08.2022 - 05.2024
- Developed detailed reports summarizing project results which could be used for future decision making processes.
- Managed multiple projects simultaneously while meeting deadlines and expectations set by management team.
- Assisted with creating content for social media accounts related to the organization's mission and goals.
- Performed outreach activities including distributing flyers, attending meetings, hosting webinars, aimed at driving membership growth.
Education
High School Diploma -
Burnt Hills Ballston Lake
Burnt Hills, NY06-2021
Some College (No Degree) - Early Childhood Care And Education
SUNY College At Plattsburgh
Plattsburgh, NYSkills
- Specialty beverage preparation
- Customer service
- Cash register operation
- Communication skills
- Time management
- Team collaboration
- Adaptation to feedback
- Team player
- Beverage preparation
Timeline
Barista
Dunkin' Donuts
04.2025 - Current
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
06.2024 - 08.2025
Community Associate
SUNY Plattsburgh
08.2022 - 05.2024
High School Diploma -
Burnt Hills Ballston Lake
Some College (No Degree) - Early Childhood Care And Education
SUNY College At Plattsburgh