Kayla Doyon
Londonderry
Summary
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Efficient professional in logistics and supply chain management with a knack for maintaining high productivity and completing tasks efficiently. Skilled in inventory management, order processing, and logistical coordination. Excel at problem-solving, time management, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Summit Packaging Systems, LLC
Manchester
09.2023 - Current
- Domestic shipping
- International shipping
- UPS Worldship
- Customer service
- BluVista program
- Loading and unloading of freight
- Routing and dispatching experience
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Processed returns and exchanges according to company policies.
- Received incoming shipments and verified contents against packing slips.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Operations Administrator
UPS/Pratt and Whitney
Londonderry
08.2017 - 09.2023
- Customer service experience.
- Approved, scanned and filed paperwork.
- Monitored customer service operations to ensure quality standards were met.
- Worked closely with cross-functional teams to coordinate activities across departments.
- Processed incoming invoices from suppliers in a timely manner.
- Provided support to management during decision-making processes related to operations.
- Developed weekly reports on operational performance metrics.
- Resolved escalated customer complaints in accordance with established guidelines.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Executed administrative tasks such as filing documents, ordering supplies.
- Managed personnel records according to organizational policies and regulations.
- Assisted in the development of operational processes and procedures.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
- Created daily schedules for staff members to optimize workflow efficiency.
- Trained, mentored and motivated employees to maximize team productivity.
- Fielded phone calls from customers and answered diverse questions.
- Logistics knowledge.
- Admin for multiple departments.
- Proficient in the use of SAP.
- Lead of a department - leadership experience.
Warehouse Associate
UPS/Pratt and Whitney
Londonderry
08.2017 - 09.2023
- Kit cart assembling and kitting
- Smalls picking - keen eye for detail
- Order Control - processing orders
- Outbound domestic shipping
- Packing
- PITO certified (Tugger)
- SAP/Dematic proficient
- Microsoft Office proficient
- International shipping and receiving
- International customs knowledge
- Collaborated with team members to complete tasks efficiently and accurately.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Assisted in loading finished goods onto delivery vehicles as required.
- Communicated effectively with team members on matters related to work assignments.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Education
Associate's degree - Business Administration
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Logistics
- Administrative
- Shipping & receiving
- Customer service
- Freight experience, dispatching & routing
- Report writing
- Communication skills
- Warehouse experience
- SAP
- Materials Handling, order picking and packing
- Microsoft office
- Load & unload
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
Certification
Driver's License, 05/21, 05/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shipping and Receiving Clerk
Summit Packaging Systems, LLC
09.2023 - Current
Operations Administrator
UPS/Pratt and Whitney
08.2017 - 09.2023
Warehouse Associate
UPS/Pratt and Whitney
08.2017 - 09.2023
Associate's degree - Business Administration
Southern New Hampshire University