Kong Chang
Dallas,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Shipping and Receiving Clerk
Fiberon Decking, Enforge LLC
New London, Albemarle, NC
08.2020 - 10.2021
- Overview inbound and outbound inquiries
- Load and unload trucks or trailers
- Ship and manage packages coming in and going out
- Set
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Updated database with changes in carrier status.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Set-up Technician
Enforge
Albemarle, NC
10.2018 - 05.2019
- Set up machines for machine operators
- Help maintain and control certain machines
- Inspect all materials being made per code
- Maintained clean and organized tool sets for production runs.
- Inspected molds to identify maintenance and repair needs.
- Helped team follow production standards and OSHA requirements for optimal safety.
- Trained staff in correct use and care of high-value production equipment.
- Protected molds from damage through proper handling and storage between use.
- Worked with engineering to carry out inspections and improve procedures on future runs.
- Set up scheduled machines to meet demands of different production plans.
- Cleaned mold and machine platen after removing pieces from machinery.
Lead Assistant
New Finish
Norwood, NC
05.2018 - 05.2019
- Help load and unload trucks and trailers
- Help load and unload materials to and from the assembly line
- Help fill in all roles that needs help or break them off for lunch
- In charge of material handling
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Poultry Farmer
Tyson Chicken
Wadesboro, NC
01.2014 - 01.2018
- Maintained proper chicken house temperature and ventilation.
- Supervised poultry farm employees, business accounts and hatchery.
- Fed and watered up to 50,000 chickens daily.
- Kept detailed records of husbandry actions to meet FDA guidelines.
- Maintained ranch records and documentation.
- Budgeted equipment purchases and regular repairs.
- Inspected and repaired equipment for livestock and crop management.
- Monitored flock for signs of disease or physical distress and culled infirm individuals.
Idependent Business Owner
Amway
Wausau, WI
05.2007 - 07.2010
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Model/Sales Associate
Hollister
Wausau, WI
08.2009 - 05.2010
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate's degree - Business Management
Northcentral Technical College
01.2010 - 12.2013
Skills
Warehouse experienceShipping & receivingWarehouse distributionOrder fulfillmentRF scannerMaterials handlingInventory controlWarehouse managementLogisticsOrder entryComputer skillsCustomer serviceOrganizational skillsTime managementForkliftCommunication skillsData entryAdministrative experienceOrder pickerPallet jackCherry pickerLanguagesEnglish - FluentCertifications and LicensesForklift Certification
Written/Verbal Communication
Team Training
Safety Equipment
Assembly and production
Project Management
Mechanical Knowledge
Network development
Lead prospecting
Problem solving strength
Strategic planning
Records management
Client Service
Customer Relations
Sales expertise
Recruiting and training
Business management and development
Coaching and mentoring
Certification
Forklift Certified
Timeline
Forklift Certified
08-2020
Shipping and Receiving Clerk
Fiberon Decking, Enforge LLC
08.2020 - 10.2021
Set-up Technician
Enforge
10.2018 - 05.2019
Lead Assistant
New Finish
05.2018 - 05.2019
Poultry Farmer
Tyson Chicken
01.2014 - 01.2018
Associate's degree - Business Management
Northcentral Technical College
01.2010 - 12.2013
Model/Sales Associate
Hollister
08.2009 - 05.2010
Idependent Business Owner
Amway
05.2007 - 07.2010