Kayla DRAHOS

• Displayed professionalism, empathy, and compassion as a first point of contact for Vet Center services.
• Maintained communication clearly and effectively with clients and staff in a high volume and high stress environment.
• Assisted with restraint and handling of animals for veterinary care.
• Ensured sanitary conditions for clients and animals in all public portions of the building through established protocols.
• Efficiently handled and responded to high volumes of calls, texts, and emails with clients and between veterinary staff.

• Maintained sanitary conditions for all areas used by animals.
• Partnered with veterinarian and adoption teams to monitor the health and behavior of all shelter animals.
• Assisted with restraint for transportation and movement, medical procedures, and euthanasia as required.
• Provided a variety of animal enrichment and exercise when needed to all animals in the shelter.
• Accurately entered in health and behavior data into the shelter.

Promoted from Customer Service Associate position held between the years 2014 – 2017

• Cooperated with multiple product vendors to ensure accurate delivery and quality.
• Led a team of cashiers and managed daily store operations while serving customers.
• Trained new cashiers and shift leads in the specific tasks of each position and POS functions.
• Maintained sales floor and stockroom for accuracy and safety while ensuring product availability.

• Prepared and delivered animal diets as established so that the highest level of animal health is maintained.
• Maintained sanitary animal living conditions while observing changes in health and behavior through accurate reporting.
• Provided accurate biological and behavioral information to guests during appropriate educational programs.
• Demonstrated and maintained appropriate behaviors and protocols as established for a safe and respectful environment for staff, animals, and guests.
• Hand rearing of pronghorn fawns with supervision.

*Letter of completion of 546 hours can be provided.

• Prepared medicated diets according to veterinarian instructions and fed diets to raptors as needed
• Minimal handling of raptors when needed by clinic staff.

• Provided accurate information to the public on all animals in the area while ensuring the safety of both guests and free-roaming animals.

• Prepared diets, cleaned tanks, feeding areas, and holding areas while ensuring the safety of the animals and staff.
• Assisted in monitoring patients' health and behavior.