Kayla Duffie
Anchorage,United States
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Treasury Associate
Chugach Alaska Corporation
05.2024 - Current
- Records deposits, reconciled monthly bank accounts and tracked expenses.
- Supports management by processing invoices and documents with consistent on-time delivery.
- Drafts treasury reports to support management decision-making needs.
- Manages and responds to correspondence and inquiries from customers and vendors.
- Inputs financial data and produced reports using Sage Intacct.
- Advises management regarding significant expenditures to keep operations in line with budget limitations.
Commissioner/Accounting Clerk
Keller Williams Alaska Group
09.2022 - 05.2024
- Under direction of Financial Manager, supported daily operations of finance department by updating and maintaining records, reconciling bank statements, and managing accounting database
- Reduced financial discrepancies by accurately managing accounting documentation
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Verified and posted account transactions to prepare checks and maintain accounting ledgers
- Analyzed documentation and standard financial statements for accuracy
- Updated accounting ledger and journals with updated transaction information
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Communicated with senior accounting staff about discrepancies and devises plans to reconcile financial issues
- Reduced processing bottlenecks through key workflow updates
- Reviewed completed work to verify consistency, quality, and conformance
Member Service Advisor I
SkyOne Federal Credit Union
11.2021 - 09.2022
- Responsible for solving customer issues, diagnosing technical problems, offering guidance, and answering customer inquiries
- Enhanced member relationships by providing excellent service during each interaction, auditing account information to identify money saving enhancements, issues and develop solutions
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth
- Offered exceptional customer service to differentiate and promote company brand
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
- Leveraged software and systems to research and resolve member inquiries
Direct Support Professional
Top of the Hill Adult Care Facility
03.2021 - 08.2021
- Provided a safe, nurturing environment for individuals with varying development, emotional and physical abilities
- Assisted individuals in development of social skills to become integrated in community by learning and developing new skills
- Maintained clean and well-organized environment for client happiness and safety
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Leveraged database management system to track and report service hours, details of activities and progress on goals
- Monitored client's well-being, safety, and comfort
Pharmacy Technician
Walgreens
11.2019 - 02.2021
- Worked closely with a pharmacist to ensure the health and safety of their patients
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT09.2025
BBA - Business Administration
University of Georgia
Athens, GA06.2022
Skills
- Time Management
- Proactive and Self-Motivated
- Relationship Building
- Customer Relations
- Precision and Accuracy
- Creative Problem Solving
- Budgetary Governance
- Team Collaboration
- Data Entry
- MS Office
- Sage Intacct
Timeline
Treasury Associate
Chugach Alaska Corporation
05.2024 - Current
Commissioner/Accounting Clerk
Keller Williams Alaska Group
09.2022 - 05.2024
Member Service Advisor I
SkyOne Federal Credit Union
11.2021 - 09.2022
Direct Support Professional
Top of the Hill Adult Care Facility
03.2021 - 08.2021
Pharmacy Technician
Walgreens
11.2019 - 02.2021
MBA - Business Administration
Western Governors University
BBA - Business Administration
University of Georgia
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