Kayla Durocher
Austin,TX
Summary
Highly enthusiastic and reliable employee takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Pluckers Wing Bar
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area
- Greeted and attended to guests in a friendly and timely manner
- Handled cash transactions accurately
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns swiftly and professionally
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
54th Street Restaurant & Drafthouse
02.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area
- Greeted and attended to guests in a friendly and timely manner
- Handled cash transactions accurately
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns swiftly and professionally
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Project Coordinator
Facility Solutions Group
06.2021 - 02.2022
- Assisted in the successful completion of projects by providing administrative support to Project Managers.
- Ensured accurate documentation by maintaining organized project files and records.
- Assisted in handling invoices
- Crafted close-out packages for customers
- Organized field and office-related communication
- Reviewed documentation to verify conformance with established project criteria.
Receptionist
Blo Blow Dry Bar
08.2020 - 06.2021
- Handled cash and card transactions accurately.
- Promptly addressed inquiries and provided accurate information.
- Effectively managed phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct employees.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Science - Nutrition (Didactics Program)
University of Texas At Austin
Austin, TX06.2026
High School Diploma -
Hendrickson High School
Pflugerville, TX06.2022
Skills
- Critical Thinking
- Time Management
- Problem-Solving
- Effective Communication
- Teamwork
- Attention to Detail
Timeline
Server
Pluckers Wing Bar
01.2023 - Current
Server
54th Street Restaurant & Drafthouse
02.2022 - 01.2023
Assistant Project Coordinator
Facility Solutions Group
06.2021 - 02.2022
Receptionist
Blo Blow Dry Bar
08.2020 - 06.2021
Bachelor of Science - Nutrition (Didactics Program)
University of Texas At Austin
High School Diploma -
Hendrickson High School
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