High-volume dining
Jonathan Greenlow
Avon,NJ
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Brief work in a liquor store as assistant manager, training new employees and general oversight of facilities and sales. Two years of university level mechanical engineering knowledge and experience.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Server
Jacks By The Tracks
Belmar, NJ
05.2022 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Contractor
Clark General Contracting
Neptune City, NJ
01.2022 - 06.2022
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- General construction work.
- Entry level electrical work.
Assistant Manager
Pop's Liquors
Neptune City, NJ
02.2021 - 05.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Busboy
Anchor Tavern
Belmar, NJ
05.2020 - 09.2020
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Dishwasher
Norwood Inn
Avon, NJ
06.2019 - 08.2019
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other items used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Followed supervisor instructions to complete tasks on time.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
High School Diploma -
Ranney
Tinton Falls, NJ 08.2016 - 06.2020
No Degree - Mechanical Engineering
Stevens Institute of Technology
Hoboken, NJ 05.2001 -
Associate of Science - Mechanical Engineering
Brookdale Community College
Lincroft, NJ 01.2023 - 12.2023
Skills
Food sales and promotion
Menu memorization
Hospitality service expertise
Guest relations management
Order accuracy
Residential construction
Safety knowledge
Commercial construction
Project Management
Strategic planning
Google Drive
Training
Negotiation
SOLIDWORKS
Proficient in SolidWorks
Critical Thinking
Written Communication
MS Office
Attention to Detail
Teambuilding
Analytical and Critical Thinking
Problem-Solving
Teamwork and Collaboration
Decision-Making
Dependable and Responsible
Self-Motivated
Software
Intermediate knowledge on C
Intermediate knowledge of Java
Solidworks
Microsoft Office
Video editing software
Interests
Video creation and editing
3D Modeling
3D Printing
Drawing
Simulations
Timeline
Associate of Science - Mechanical Engineering
Brookdale Community College
01.2023 - 12.2023
Server
Jacks By The Tracks
05.2022 - 09.2022
Contractor
Clark General Contracting
01.2022 - 06.2022
Assistant Manager
Pop's Liquors
02.2021 - 05.2022
Busboy
Anchor Tavern
05.2020 - 09.2020
Dishwasher
Norwood Inn
06.2019 - 08.2019
High School Diploma -
Ranney
08.2016 - 06.2020
No Degree - Mechanical Engineering
Stevens Institute of Technology
05.2001 -
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