- Travel, hiking and exploring outdoors
- Fitness & wellness enthusiast
- Rock climbing
- Photography
Kayla Eager
Porter,TX
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Physician Liaison
United Vein & Vascular Centers
The Woodlands, TX
10.2024 - Current
- Cultivated and maintained strategic referral relationships with primary care providers and specialists, driving a consistent increase in patient referrals and procedural volume
- Manage, train and support sales team
- Educated healthcare providers and their staff on vascular disease treatments, services, and patient care protocols, improving awareness and alignment with United Vein and Vascular Center
- Facilitated educational presentations for healthcare providers on vein health issues and treatment options available at the center.
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
Senior Account Manager
Altus Hospice
Kingwood, TX
12.2021 - 10.2024
- Conducted compassionate and informative consultations with patients and families to educate them on end-of-life care options, ensuring appropriate and timely admissions
- Established strong partnerships with healthcare providers, enhancing referral processes and service reach.
- Developed strategic account plans aligning with organizational goals to drive growth in hospice services
- Mentored junior account managers, fostering their professional growth and skills development within the company
Wedding Photographer/Business Owner
Kayla Eager Photography
Porter, TX
05.2019 - 10.2024
- Capture and deliver high-quality wedding and event photography, from engagement sessions to full-day weddings
- Manage all aspects of business operations, including client relations, contracts, scheduling, invoicing, and marketing
- Edit and retouch photos using Adobe Lightroom and Photoshop to produce polished final products
- Build and maintain client relationships, ensuring exceptional service and repeat/referral business
- Develop and execute marketing strategies, including social media campaigns and local networking, to grow brand presence
Business Development Associate
PAD Specialists
The Woodlands, TX
06.2020 - 12.2021
- Identified, engaged, and developed referral relationships with primary care providers, cardiologists, and podiatrists to promote early detection and treatment of peripheral artery disease
- Delivered in-depth clinical education to providers and staff on PAD symptoms, diagnosis, and treatment options, increasing provider awareness and patient screening rates
- Maintained detailed tracking of referral activity, provider engagement, and ROI metrics in CRM systems to support data-driven decision-making
- Developed strategic partnerships to enhance client outreach and market presence.
Practice Manager
Kingwood Occupational and Physical Therapy
Kingwood, TX
07.2018 - 06.2020
- Streamlined clinic operations across multiple locations
- Managed day-to-day administrative functions, including staffing, supplies, and vendor contracts, ensuring smooth clinic operations
- Supervised and developed a multidisciplinary team of 20+ staff, including physical therapists, aides, and front desk personnel
- Reduced employee turnover by 75% through performance coaching, regular feedback sessions, and improving clinic culture
- Led weekly team meetings and monthly performance reviews to align staff with clinic goals and quality care standards
- Improved patient satisfaction scores by 40% by revamping front desk operations, appointment flow, and post-visit follow-up
Administrative Assistant
Kingwood Occupational and Physical Therapy
Kingwood, TX
06.2017 - 07.2018
- Managed scheduling for multiple clinicians, optimizing patient flow and appointment availability
- Coordinated communication between patients and healthcare providers, ensuring timely responses to inquiries
- Maintained electronic health records with accuracy, enhancing data integrity and compliance with regulations
- Assisted in billing processes by verifying insurance information, reducing errors and processing delays
- Developed office procedures that improved operational efficiency and streamlined administrative workflows
Medical Assistant
Chesterfield Health Services
Longview, WA
01.2014 - 04.2017
- Administered patient care, including vital signs monitoring and medication administration
- Assisted physicians during examinations, ensuring accurate documentation of patient interactions
- Trained new staff on best practices in patient care and office procedures
Certified Nurse's Assistant
LaFountaine Home and Hospice Center
Longview, WA
09.2012 - 01.2014
- Provided compassionate care to patients, ensuring comfort and dignity in daily activities
- Assisted nursing staff with patient assessments and documentation, improving workflow efficiency
- Maintained cleanliness and organization of patient areas, enhancing safety and hygiene standards
Education
Associate's -
Lower Columbia College
Longview, WASkills
- Influence without authority
Interests
Timeline
Physician Liaison
United Vein & Vascular Centers
10.2024 - Current
Senior Account Manager
Altus Hospice
12.2021 - 10.2024
Business Development Associate
PAD Specialists
06.2020 - 12.2021
Wedding Photographer/Business Owner
Kayla Eager Photography
05.2019 - 10.2024
Practice Manager
Kingwood Occupational and Physical Therapy
07.2018 - 06.2020
Administrative Assistant
Kingwood Occupational and Physical Therapy
06.2017 - 07.2018
Medical Assistant
Chesterfield Health Services
01.2014 - 04.2017
Certified Nurse's Assistant
LaFountaine Home and Hospice Center
09.2012 - 01.2014
Associate's -
Lower Columbia College