Kayla Eastman
Emmaus,PA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated customer service cashier with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Weis Markets Inc
Emmaus, PA
12.2019 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Lehigh Carbon Community College
Schnecksville, PA01.2024
Skills
- Cash Register Operation
- Customer Service and Assistance
- Basic Math Functions
- Social Perception
- Customer Satisfaction
- Customer Inquiries
- Product Recommendations
- Collecting Information
- High-Volume Environments
- Adaptable and Flexible
- Need Identification
- Customer Transactions
- Process Transactions
- Persuasive Techniques
- Weighing Items
- Conflict Resolution Techniques
- Station Preparation
- Credit and Debt Card Processing
- Corrective Actions
- Cooperative Attitude
- Answering Customer Questions
- Coupon Redemption
Accomplishments
I recently was gifted a second gold star that is part of my name tag, to earn one star means that one has reached a specific amount of positive customer comments or reviews that customers can submit either by the company website or by calling the number at the end of their receipt, but to earn two stars of which I possess means that you really are of good or high quality of the public that graces the place of where I work. It takes a good while to become a person that the public simply likes so much to earn those stars.
Timeline
Customer Service Cashier
Weis Markets Inc
12.2019 - Current
High School Diploma -
Lehigh Carbon Community College