Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Espinoza

Edcouch

Summary

Dedicated and customer-focused retail professional with 1+ years of experience in providing exceptional service, driving sales, and maintaining efficient store operations. Skilled in inventory management, cash handling, and creating a positive shopping experience to build customer loyalty. Adept at collaborating with team members to meet and exceed performance goals. Moreover, can communicate in both English and Spanish fluently. Can keep a composed and sophisticated attitude when handling difficult situations.

Overview

4
4
years of professional experience

Work History

Sparks Delivery Driver

Sparks Delivery Service
09.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.

Retail Sales Associate

Academy Sports + Outdoors
06.2023 - 09.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Volunteered for extra shifts during holidays and other busy periods to help staffing shortages.

Retail Sales Associate

Big Lots
05.2021 - 09.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Operated in Customer service such as delivery questions, orders, online pickups, returns and exchanges, etc.

Education

No Degree - PTA

Brigham Young University Idaho
Rexburg, ID
05-2027

High School Diploma -

Johnny G. Economedes High School
1414 N Alamo Rd, Edinburg, TX 78542
05-2021

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Knowledgeable on handling computer skills and technology items
  • Time management
  • FLUENT in English and Spanish (can read and write)
  • great communication skills towards customers and felloe employers
  • Flexible schedule

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sparks Delivery Driver

Sparks Delivery Service
09.2024 - 12.2024

Retail Sales Associate

Academy Sports + Outdoors
06.2023 - 09.2024

Retail Sales Associate

Big Lots
05.2021 - 09.2021

No Degree - PTA

Brigham Young University Idaho

High School Diploma -

Johnny G. Economedes High School

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Kayla Espinoza