Kayla Estell
Chicago,IL
Summary
Dynamic logistics professional with extensive experience at C.H. Robinson Managed Solutions, excelling in supply chain management and continuous improvement. Proven track record in resolving complex logistical challenges and enhancing service reliability. Skilled in data analysis and KPI management, fostering team collaboration to drive operational efficiency and elevate service quality.
Overview
6
6
years of professional experience
Work History
Logistics Lead
C.H. Robinson Managed Solutions
Chicago, USA
08.2022 - Current
- Oversee end-to-end shipment execution, providing direction and support to a small operations team
- Lead small-scale, operations-focused continuous improvement initiatives to enhance efficiency and service quality
- Resolve complex logistical issues including port delays and scheduling conflicts, improving service reliability
- Lead recurring KPI review calls with customers to evaluate carrier performance, identify improvement opportunities, and implement corrective actions to enhance service levels and operational efficiency
- Collaborate with carriers to address compliance issues promptly, minimizing operational disruptions
- Develop, document, and maintain standard operating procedures (SOPs)
- Coordinate with suppliers, carriers, and customers to streamline the flow of goods and information
- Train and mentor team members, improving productivity, performance consistency, and morale
Logistics Representative
C.H. Robinson Managed Solutions
Chicago, USA
07.2020 - 07.2022
- Coordinated transportation arrangements to ensure timely and accurate shipment execution
- Managed drayage operations, facilitating efficient container transfers between ports and customer sites
- Monitored customer load boards and maintained accurate data flow within the Transportation Management System (TMS)
- Managed shared team mailboxes, ensuring timely communication and issue resolution
- Performed exception management using relationship- and knowledge-based problem-solving to resolve deviations from standard processes
Logistics Associate
C.H. Robinson Managed Solutions
Chicago, USA
12.2019 - 06.2020
- Supported transportation planning and execution to meet customer requirements
- Monitored customer load boards and maintained accurate shipment information in the TMS
- Managed team mailboxes and responded to operational inquiries
- Facilitated customer calls and provided proactive shipment updates
- Served as a resource for peers, providing operational support and guidance as needed
Education
Bachelor of Science - Sociology, Women’s Studies
05.2018
Skills
- Supply Chain Management
- Data Analysis
- Logistics Management
- Continuous improvement
- Transportation management
- Cost reduction
- KPI management
Timeline
Logistics Lead
C.H. Robinson Managed Solutions
08.2022 - Current
Logistics Representative
C.H. Robinson Managed Solutions
07.2020 - 07.2022
Logistics Associate
C.H. Robinson Managed Solutions
12.2019 - 06.2020