Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Fain

Martinsville,VA

Summary

Dynamic professional with extensive experience at Keeco, LLC, specializing in quality assurance and control. Excelled in enhancing product quality, driving continuous improvement, and leading teams to exceed production goals. Skilled in data analysis and client relationship building, demonstrating exceptional organizational skills and attention to detail. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Quality Technical Specialist

Keeco, LLC
05.2021 - Current
  • Oversee customer product testing for core customers.
  • Review and approve raw material test reports from our oversea teams.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.


Quality Supervisor

Kecco, LLC
07.2019 - 05.2021
  • Directed and supervised 5 employees involved in product inspection and quality control procedures.
  • Enhanced product quality by ensuring stringent inspection processes were followed and providing comprehensive feedback to production teams.
  • Addressed customer complaints by identifying root causes of quality issues and driving continuous improvement initiatives.
  • Maintained documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
  • Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.

Production Line Team Leader

Keeco, LLC
10.2015 - 07.2019
  • Reviewed work orders and coordinated with receiving team members to ensure timely delivery of materials needed for production operations.
  • Followed good manufacturing processes (GMPs).
  • Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
  • Supervised production staff of 7 team members.
  • Completed job cards correctly and on time.

Production Team Member

Keeco, LLC
10.2013 - 10.2015
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
  • Loaded and unloaded materials and assemblies weighing as much as 30 pounds.
  • Set up, operated and maintained production machinery.

Waitress

Grinder's Restaurant
07.2006 - 04.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Andrew Jackson High School
Kershaw, South Carolina
05-2004

Skills

  • Proficient in Microsoft Office
  • Client Relationship Building
  • Data Analysis
  • Quality Assurance Testing
  • Quality Control
  • Attention to Detail
  • Multitasking
  • Organizational Skills

Timeline

Quality Technical Specialist

Keeco, LLC
05.2021 - Current

Quality Supervisor

Kecco, LLC
07.2019 - 05.2021

Production Line Team Leader

Keeco, LLC
10.2015 - 07.2019

Production Team Member

Keeco, LLC
10.2013 - 10.2015

Waitress

Grinder's Restaurant
07.2006 - 04.2013

High School Diploma -

Andrew Jackson High School

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Kayla Fain