Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Kayla Faulk

D'Iberville,MS

Summary

Dynamic leader with proven expertise in staff supervision and customer relationship management, honed at Chipotle and Magnolia Soap and Bath. Excelled in enhancing customer experiences and team performance through effective training and development. Skilled in money handling and fostering team motivation, achieving significant improvements in service quality and operational efficiency.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Chipotle
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Magnolia Soap and Bath
09.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Service Manager

Chipotle
03.2023 - 06.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Education

High School Diploma -

Harrison Central High School
Gulfport, MS
05.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Employee Scheduling
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations

Timeline

Assistant Manager

Chipotle
03.2024 - Current

Sales Associate

Magnolia Soap and Bath
09.2023 - 04.2024

Service Manager

Chipotle
03.2023 - 06.2023

High School Diploma -

Harrison Central High School

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Kayla Faulk