Kayla Fazekas
Oneida,NY
Summary
Seasoned Group Insurance Administrator with comprehensive background in managing insurance groups, processing claims and providing client support. Demonstrates strong knowledge of group insurance principles and practices coupled with an ability to handle multiple tasks concurrently. Strong problem-solving capabilities, excellent communication skills, and a commitment to improving client satisfaction have consistently delivered positive outcomes in previous roles.
Overview
8
8
years of professional experience
Work History
Group Insurance Administrator
Metlife
Oriskany, NY
10.2024 - Current
- Processed customer transactions to ensure timely payments and accurate records.
- Completed recordkeeping, filing, and data entry tasks efficiently.
- Generated customized reports for Senior Management using advanced Excel formulas.
- Utilized advanced Excel functions to enhance data organization and report generation speed.
- Supported multiple departments, including Dental and Statement of Health, Southfield, and Oriskany customers.
- Traveled to office twice weekly to fulfill daily responsibilities.
Group Insurance Admin
Metlife
Oriskany, NY
02.2022 - 10.2024
- Reviewed notices of loss from employers, third parties, and internal departments to direct claim kit mailings.
- Maintained accurate data across multiple systems, retrieving beneficiary information and benefit amounts.
- Developed specialty training to provide tailored support based on daily operational needs.
- Processed a high volume of claims, ensuring timely payment for policyholders.
- Improved client retention rates through outstanding customer service and efficient issue resolution.
Assistant Store Manager
AT&T
Oneida, NY
01.2021 - 02.2022
- Implemented regular audits and efficient stock organization to streamline inventory management.
- Resolved customer conflicts and addressed concerns to enhance overall satisfaction.
- Collaborated with Store Manager to analyze sales data and develop targeted action plans.
- Delegated tasks effectively, empowering team members while providing necessary guidance.
Sales and Leasing Consultant
Carbone Nissan
Yorkville, NY
11.2017 - 01.2021
- Achieved quotas consistently by fostering strong rapport with customers.
- Enhanced customer satisfaction through efficient inquiry resolution and exceptional service delivery.
- Developed new customer relationships by engaging potential clients and showcasing Nissan brand benefits.
Education
Bachelor of Science - Public Relations
Syracuse University
Syracuse, NY06-2017
V-V-S High School
Verona, NY06-2013
Skills
- Attention to detail
- Excel reporting
- Time management
- Team collaboration
- Quality assurance
- Continuous improvement
Timeline
Group Insurance Administrator
Metlife
10.2024 - Current
Group Insurance Admin
Metlife
02.2022 - 10.2024
Assistant Store Manager
AT&T
01.2021 - 02.2022
Sales and Leasing Consultant
Carbone Nissan
11.2017 - 01.2021
Bachelor of Science - Public Relations
Syracuse University
V-V-S High School