Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Websites
Timeline
Generic

Kayla Felix

Lansing,MI

Summary

Highly-motivated employee with over eight years of professional experience and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking employment that will allow me to grow professionally.

Overview

12
12
years of professional experience

Work History

Manager Training

GC Services
Lansing
01.2016 - Current
  • Conduct new hire training
  • Document thoroughly and accurately the work performance of employees
  • Provide evaluation and feedback to manager regarding progress of the employees
  • Take escalated calls and help employees with any questions.

Bankruptcy Unit

GC Services
Lansing
09.2015 - Current
  • Work collection accounts in bankruptcy status per work in bankruptcy set forth by the state of Michigan & GCS policy to ensure deadlines are met timely
  • Document all activity on client system in concise and accurate manner
  • File and process bankruptcy claims upon behalf of the State of Michigan on pacer
  • Work with the Attorney Generals and state to close out the accounts.

Customer Service Rep

GC Services
Lansing
01.2015 - 01.2020
  • Sort mail and make sure it’s attached to the correct accounts
  • Skiptrace to locate information to locate taxpayers
  • Resolve customer accounts while providing quality service on inbound and outbound calls
  • Work with customers to set up payment arrangements to pay balance in full.

Cashier

Meijer
Lansing
10.2014 - 09.2015
  • Skilled in providing a timely, efficient, and considerate customer service
  • The ability to operate cash register and manage drawer
  • Well versed in performing monetary transactions
  • Demonstrated ability to respond and resolve customer’s requests, concerns, purchases, and transactions while providing prompt and friendly customer service
  • Experienced in maintaining clean, neat, and correctly stocked check stand and safe and secure work area
  • Meticulous competency in sales, products, and services
  • Excellent written and verbal communication skills
  • Accurate with math and currency
  • Ability to develop strong customer relations
  • Knowledge of gift cards, food stamps, cash, check, processing coupons, and handling credit card payments
  • Basic gas station skills such as running fuel pumps, selling and maintaining ready food, groceries, and vehicle-related items
  • Sanitizing parking areas, offices, restrooms, tools, and removing garbage
  • Able to operate lottery machines.

Cashier

Sam’s Club
Lansing
09.2013 - 09.2014
  • Skilled in providing considerate customer service
  • The ability to operate cash register and manage drawer
  • Well versed in performing monetary transactions
  • Demonstrated ability to respond and resolve customer’s requests, concerns, purchases, and transactions while providing prompt and friendly customer service
  • Experienced in maintaining clean, neat, and correctly stocked check stand and safe and secure work area
  • Meticulous competency in sales, products, and services
  • Excellent written and verbal communication skills
  • Accurate with math and currency
  • Ability to develop strong customer relations
  • Experience in promoting and selling merchandise
  • Able to get customers to sign up for Sam’s Club basic membership, plus membership, and Mastercard.

Co-Op Student for Financial Department

Michigan State Housing Development Authority
Lansing
08.2012 - 08.2013
  • Mailed approximately fifteen final repayment notices a month, over two thousand monthly reports in two to three days, and approximately two hundred to two thousand papers for various departments
  • Filed and sorted approximately fifteen to thirty repayment agreements, NSF receipts, final repayment notices, returned correspondence, debt referrals, debt dispute letters, and general correspondence
  • Made copies of documentation for approximately an hour each day
  • Entered data from payee authorization forms, financial information, W-9 forms into resident processing and Tenant/Landlord repayment agreements into financial processing
  • Organized, filed, and referred approximately twenty to thirty delinquent repayment agreements each month
  • Managed data in Elite Live, which included financial processing, resident processing, entity management, and batch processing.

Education

Graduated -

Everett High School
Lansing, MI

Currently Seeking Degree -

Lansing Community College

Skills

  • Customer Service
  • Microsoft Suite
  • Adobe Suite
  • Leadership
  • Reliable
  • Self Motivated
  • Basic Accounting Skill
  • Managerial Training
  • Phone Call Handling
  • Service Focused
  • Goal Oriented

Volunteer Experience

  • Part Time Care Give, 01/2012, 08/2015, Took care of my uncle who has Muscular dystrophy and an autoimmune disorder., Prepared food and drinks., Helped with changing clothes., Cleaned and sanitized the bathroom and kitchen.
  • Organized/Co-led Madison Jr. /Sr. High School's first Book club, Middletown, OH, 08/2008, 01/2012, Helped design and sell t-shirts to raise money and awareness of the club., Created contests and made posters to promote book club., Organized annual book fairs., Handled the cash flow.
  • Library Aide, Middletown, OH, 08/2011, 01/2012, Checked books in and out., Helped to ensure a quiet library environment., Provided customer service to those needing suggestions as well as guiding those that could not find a selection.
  • Volunteer, Madison Twp. Fire Department, Middletown, OH, 09/2010, 10/2011, Washed four fire trucks once a month., Cleaned out the firehouse bay., Assisted firehouse with local canned food drive.

References

References and Letter of Recommendation available upon request

Websites

Timeline

Manager Training

GC Services
01.2016 - Current

Bankruptcy Unit

GC Services
09.2015 - Current

Customer Service Rep

GC Services
01.2015 - 01.2020

Cashier

Meijer
10.2014 - 09.2015

Cashier

Sam’s Club
09.2013 - 09.2014

Co-Op Student for Financial Department

Michigan State Housing Development Authority
08.2012 - 08.2013

Graduated -

Everett High School

Currently Seeking Degree -

Lansing Community College

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Kayla Felix