Kayla Fields
University City,MO
Summary
Compassionate healthcare professional with a strong background in medical assistance, recognized for high productivity and efficiency in task completion. Specialized in patient care, medical record management, and clinical procedures, contributing to optimal patient experiences. Proven expertise in communication and teamwork, fostering collaboration within healthcare teams to enhance overall support. Eager to leverage these skills to further improve patient outcomes in a dynamic healthcare environment.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Midwest Institute
Earth City, Missouri
03.2024 - 12.2024
- Executed fundamental laboratory tests, including urinalysis and glucose measurement, with oversight from medical professionals.
- Managed phone communications, appointment scheduling, and patient interactions.
- Incorporated outside records into charts and EHR.
- Contacted medical facilities to schedule patients for admission.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients about medications, procedures and physician's instructions.
- Blood draw, ekg
Bartender Trainer / Bartender Manager
Drakes
Fairview Heights, IL
09.2020 - 12.2024
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Managed new employee orientation training process for more than Number employees each year.
Cocktail Waitress / Bartender
Ball Park Village
Downtown Saint Louis , MO
06.2018 - 06.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Customer Service Associate
Amerevents
Granite City, IL
01.2016 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Server
Shoneys
Panama City Beach, FL
05.2014 - 06.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Gulf Coast College
Panama City, FL05.2014
Belleville East High School
Belleville 05.2013
Some College (No Degree) - Medical Assistant
Midwest Institute
Earth City, MOSkills
- EKG
- Phlebotomy
- Patient-focused care
- Medical office administration
- Clinical and administrative support
- Venipuncture and phlebotomy
- Procedure assistance
- Patient bathing
- Data entry
- Appointment setting
- OB/GYN procedures
- Preparing specimens and samples
Timeline
Medical Assistant
Midwest Institute
03.2024 - 12.2024
Bartender Trainer / Bartender Manager
Drakes
09.2020 - 12.2024
Cocktail Waitress / Bartender
Ball Park Village
06.2018 - 06.2020
Customer Service Associate
Amerevents
01.2016 - 06.2018
Server
Shoneys
05.2014 - 06.2016
Gulf Coast College
Belleville East High School
Some College (No Degree) - Medical Assistant
Midwest Institute