Kayla Fields
Washington,DC
Summary
Motivated and reliable professional with strong communication, problem-solving, and organizational skills. Proven ability to work independently and as part of a team in fast-paced environments. Seeking to contribute skills and grow in a dynamic role. I Am Available to work flexible hours, Quick learner with a strong work ethic, Willing to take on new challenges, responsibilities and always excited to learn new things.
Overview
2027
2027
years of professional experience
Work History
Crew Member
Trader Joe's
701 Monroe ST NE Washington DC
2023 - Current
- Provided exceptional customer service, ensuring a welcoming and friendly shopping environment.
- Assisted in stocking shelves and organizing store displays to enhance product visibility.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Collaborated with team members to maintain cleanliness and organization throughout the store.
- Adapted quickly to changing priorities and managed time effectively during peak hours.
- Participated in training new crew members on store procedures and customer service standards.
- Monitored inventory levels, alerting management to restock needs for popular items.
- Worked well with teammates and accepted coaching from management team.
- Executed thorough cleaning and maintenance of all restaurant areas to uphold a pristine image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Team Member
Texas Roadhouse
Bowie, MD
03.2023 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Lead Store Manager
Captain Cookie
Washington DC
05.2018 - 10.2021
- Planned and assigned workload by delegating tasks and directing team members.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Washington Mathematics Science Technology Pchigh School
Washington, DC06.2016
Skills
- Safe Work Practices
- Food Preparation Techniques
- Hospitality and Accommodation
- Brand Targeting
- Team Member Motivation
- Proper Food Storage
- Leadership
- Register Preparation
Timeline
Team Member
Texas Roadhouse
03.2023 - 06.2023
Lead Store Manager
Captain Cookie
05.2018 - 10.2021
Crew Member
Trader Joe's
2023 - Current
Washington Mathematics Science Technology Pchigh School