Kayla Fleming
Tualatin,OR
Summary
To obtain a position as an assistant who is able to help others reach their goals. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
DWFritz Automation
Wilsonville, OR
11.2023 - Current
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving booking travel, catering, and deescalating situations quickly.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Served as point of contact for employees, fulfilled requests and resolved conflicts within Central Services department, and forwarded all other inquiries to appropriate department and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Barista Trainer
Starbucks
Wilsonville
10.2022 - 02.2023
- Experience in training new employees according to company standards
- Experience in de-escalating high tension situations
- Experience in teaching new employees how to handle high tension situations
- Experience in teaching small groups complicated recipes while on the floor
- Able to help other employees complete small tasks to ensure the floor continues to run smoothly.
Barista
Starbucks
Canby/Wilsonville
06.2021 - 02.2023
- Strong customer service skills
- Experience in fulfilling orders in a timely manner
- Calm under pressure
- Quick learning
- Able to memorize and recite complicated recipes quickly.
Education
Certificate in Human Resource Management - Human Resources Management
Clackamas Community College
Oregon City, OR07.2024
Graduate -
Canby High School
03.2022
Skills
- Experience in customer service, listening to directions, and leading small groups
- Skilled in social media marketing and graphic design
- Currently taking classes for further accreditation in Microsoft Office/365
- People person, quick learner, and a natural problem solver
- Open-Minded, and willing to learn
- Dependable
- Public Speaking skills
- Administrative Skills
- Administrative Support
- Problem-solving skills
- Travel Coordination
- Proficiency in Microsoft Office
- Conflict Management
References
Available upon request.
Extracurricular Activities
Phi Theta Kappa- (International Honors Society)
Hobbies and Interests
- Movies
- Music
- Spending time with friends and family.
Timeline
Front Desk Coordinator
DWFritz Automation
11.2023 - Current
Barista Trainer
Starbucks
10.2022 - 02.2023
Barista
Starbucks
06.2021 - 02.2023
Certificate in Human Resource Management - Human Resources Management
Clackamas Community College
Graduate -
Canby High School