Kayla Flores
Raleigh-Durham-Chapel Hill Area
Summary
Results-driven Card Services and Compliance professional with over a decade of credit union experience, including leadership of teams of up to 12 employees. Expertise in plastics, dispute resolution, regulatory compliance, and operational oversight.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Specialist
Latino Community Credit Union
Durham
02.2026 - Current
- Monitored industry trends in order to anticipate changing regulations and recommend necessary adjustments within the organization's operational framework.
- Monitored regulatory changes affecting credit union operations and communicated updates.
- Evaluated existing policies to determine necessary updates for compliance.
- Prepared reports for management on the status of current compliance activities.
- Performed research into specific areas of regulation and developed solutions that comply with legal standards while meeting business objectives.
Compliance Specialist
Latino Community Credit Union
Durham
07.2025 - 02.2026
- Reviewed customer accounts regularly for unusual or suspicious activity, ensuring adherence to regulatory requirements.
- Processed, reviewed, and submitted Currency Transaction Reports and Suspicious Activity Reports.
- Analyzed transactional data with advanced analytics tools, identifying patterns indicative of potential money laundering activities to enhance compliance measures.
- Trained junior team members on best practices.
Financial Services Representative
Langley Federal Credit Union
Raleigh
04.2025 - 07.2025
- Processed applications for new credit cards, loans, and accounts while ensuring compliance with internal policies.
- Educated members on financial products and services available at the credit union.
- Assisted members with account inquiries and transactions efficiently.
Financial Center Coordinator
Envision Credit Union
Tallahassee Metropolitan Area
11.2024 - 03.2025
- Managed branch cash flow, including the cash vault, teller drawers, and currency orders.
- Supervised daily teller operations, ensuring compliance with banking regulations.
- Conducted regular audits of transactions to uphold accuracy and security standards.
- Monitored teller performance, delivering feedback to drive continuous improvement.
Member Service Representative
All In Credit Union
DeFuniak Springs
06.2023 - 11.2024
- Educated members on financial products and services available at the credit union.
- Assisted members with account inquiries and transactions efficiently.
- Processed applications for new credit cards, loans, and accounts while ensuring compliance with internal policies.
ATM/ Card Services Specialist
All In Credit Union
Daleville
04.2021 - 06.2023
- Ordered debit and credit cards for new issue, replacement, and compromised cards.
- Assisted members with inquiries and resolutions regarding disputes.
- Posted/reversed provisional credit as a part of the dispute process.
- Maintained detailed records of dispute cases and outcomes, ensuring thorough documentation.
- Processed daily chargeback reports and reconciled general ledger accounts.
- Educated members on card usage and fraud prevention strategies to enhance security.
- Analyzed trends in disputes to identify improvement opportunities.
- Managed inventory processes for back-end card issuance.
- Performed daily credit card data analysis by BIN.
Assistant Branch Manager
All In Credit Union
Enterprise
10.2019 - 04.2021
- Ensured branch compliance with financial regulations and internal policies to minimize risks.
- Monitored employee goals through performance reviews, offering necessary coaching and feedback.
- Facilitated team meetings that enhanced communication and collaboration across staff members.
- Provided management with performance assessment insights by supervising the branch team.
- Mentored and trained staff to achieve high credit union service standards.
- Implemented solutions for identified opportunities for improvement within branch environment.
- Executed branch audits, focusing on cash counts, record retention, and security measures.
Front Line Supervisor
All In Credit Union
Enterprise
08.2018 - 10.2019
- Supervised daily operations of teller line, ensuring service efficiency and compliance.
- Managed cash vault and ATM processes to ensure security and accuracy.
- Encouraged and coached branch staff to achieve sales growth targets.
- Tracked branch sales numbers to uncover opportunities for targeted improvements.
Member Service Representative
All In Credit Union
Fort Rucker
12.2017 - 08.2018
Assistant Teller Supervisor
All In Credit Union
Dothan
11.2016 - 12.2017
New Accounts Officer
All In Credit Union
Daleville
08.2015 - 11.2016
Teller
All In Credit Union
Daleville
02.2015 - 08.2015
Education
Associate of Arts - AA - Music
Wallace Community College
Dothan, AL05-2016
Skills
- Team leadership
- Fraud detection
- Data analysis
- Dispute resolution
- Staff training
- Effective communication
- Regulatory compliance
Certification
- Certified Bank Secrecy Act Professional (CBSAP)
- Certified Credit Union Financial Counselor (CCUFC)
- Graduate of All In CU/Enterprise State Community College Leadership Class 2018-2019
- Graduate of All In CU's Executive Leadership Program 2020
Timeline
Regulatory Compliance Specialist
Latino Community Credit Union
02.2026 - Current
Compliance Specialist
Latino Community Credit Union
07.2025 - 02.2026
Financial Services Representative
Langley Federal Credit Union
04.2025 - 07.2025
Financial Center Coordinator
Envision Credit Union
11.2024 - 03.2025
Member Service Representative
All In Credit Union
06.2023 - 11.2024
ATM/ Card Services Specialist
All In Credit Union
04.2021 - 06.2023
Assistant Branch Manager
All In Credit Union
10.2019 - 04.2021
Front Line Supervisor
All In Credit Union
08.2018 - 10.2019
Member Service Representative
All In Credit Union
12.2017 - 08.2018
Assistant Teller Supervisor
All In Credit Union
11.2016 - 12.2017
New Accounts Officer
All In Credit Union
08.2015 - 11.2016
Teller
All In Credit Union
02.2015 - 08.2015
Associate of Arts - AA - Music
Wallace Community College