Karina Rivera
Cape Coral,FL
Summary
Experienced leader in regulatory affairs with a focus on guiding teams and managing complex projects to achieve strategic goals. Excels in developing efficient processes and maintaining high standards aligned with organizational objectives. Known for a collaborative approach and commitment to excellence, driving team performance and project success. Ready to leverage skills and experience to contribute effectively in a new role.
Professional with strong background in government relations, offering strategic expertise in policy analysis, legislative advocacy, and stakeholder engagement. Skilled in building and nurturing relationships, driving collaborative initiatives, and adapting to evolving priorities. Known for delivering impactful results and fostering team cohesion to achieve organizational goals. Proficient in communication, negotiation, and problem-solving, ensuring alignment with regulatory frameworks and public interests.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Specialist
Florida Department of Business and Professional Regulation
Fort Myers, FL
04.2024 - Current
- Department of Licensing and enforcement unit and Alcohol and Tobacco
Community Outreach Specialist DCF
Florida Department of Children and Families
Fort Myers, FL
01.2024 - Current
- Community services and outreach programs within DCF
Medical Records Analyst
AdventHealth Corporate
California City, CA
07.2023 - 09.2023
- Medical records analysis and obtaining patients records and enter into the Heath system and charting
- Heath important medical records with provider and hospital
Customer Service Lead Specialist
Erica Homes LLC
New Jersey
01.2023 - 07.2023
- Real estate lends calling and cold calling plus researching for homes buyers and General research MLS for new listings in the market
M6-Listing Network, Exp Realty
Zillow group
Chicago, IL
01.2020 - 08.2022
- I use to work for Zillow group MLS specialist listing and currently in process of obtaining my Realtior license and MLO
Aux police officer
NYPD
Brooklyn, NY
12.2005 - 06.2013
- Reporting criminal investigation
School Safety Officer
NYPD
Brooklyn, NY
12.2002 - 03.2005
- NYPD school peace officer
- School safety resource officer
Medical Intake Specialist
Archer Healthcare
Bronx, NY
07.1998 - 12.2002
- Patient registration and intake urgent calls and insurance verification
- Checking patient in and scanning medical records into the Data base medical system Epic
Education
Bachelor's - Criminal justice
Kaplan University-Davenport Campus
Des Moines, IA10.2014
Skills
- English
- Paralegal experience
- Typing
- Customer support
- Software troubleshooting
- Italian
- Leadership
- Accounting software
- Data entry
- Call center
- Caregiving
- Business development
- Bookkeeping
- Microsoft PowerPoint
- Live chat
- Data collection
- Dental terminology
- Financial services
- Patient care
- MailChimp
- Office experience
- Customer service
- Interpretation
- Customer relationship management
- Spanish
- Google Suite
- Physiology knowledge
- Google Docs
- Multilingual
- HIPAA
- Organizational skills
- Construction sales
- EMR systems
- Document management systems
- Medical office experience
- Social work
- Social media management
- Patient service
- Lead generation
- Technical support
- Applied behavior analysis
- Project management
- Computer literacy
- Adobe Acrobat
- Epic
- Training & development
- Translation
- Financial concepts
- Basic math
- Microsoft Outlook
- Personal injury law
- Microsoft Excel
- Sales
- Interviewing
- Surgery
- Medical administrative support
- Help desk
- Slack
- Proofreading
- Communications
- Clerical experience
- Medical records
- Medical terminology
- Legal research
- Cooking
- Time management
- Law Enforcement
- Office Management
- Receptionist (10 years)
- Childcare
- Meal preparation
- Immigration law
- Root cause analysis
- Personal assistant experience
- Windows
- Vital signs
- On Base (1 year)
- Research
- Legal administrative experience
- Portuguese
- Administrative experience
- Medical receptionist
- Writing skills
- Revenue cycle management
- Infant care
- Front desk
- Fair Housing regulations
- Versa (1 year)
- Orthopedics
- Quality inspection
- Data management
- Conflict management
- Case management
- Organizational Skills
- Property leasing
- Phone etiquette
- Upselling
- Account management
- Outbound calling
- Laboratory experience
- Child welfare
- Recruiting
- Analysis skills
- Microsoft Office
- Marketing
- Negotiation
- Hospitality
- Medical scheduling
- Property Management
- Law office
- Team player
- Dermatology
- Salesforce
- Human resources
- Filing
- Health information management
- CRM software
- B2B sales
- Medical coding
- Computer skills
- QuickBooks
- Intake
- Contracts
- Accounting
- Dental office experience
- Public health
- Bilingual
- Communication skills
- Word processing
- Supervising experience
- Retail sales
- Smartsheet
- Event planning
- Benefits administration
- Microsoft Word
- Social media marketing
- Mac OS
- Insurance verification
- Banking
- Telemarketing
Certification
- Certified mortgage inspector, 11/01/23, Present, Inspection on housing or home or federal mortgage company
- Certified Notary Public, 10/01/23, Present
- Leasing consultant specialist, 09/01/20, Present, Leasing agent consultant and rental agent in search on rental property management ski
- Criminal investigation, 08/01/07, Present, Researching criminal investigation and legal process
- Driver's License
- Paralegal Certificate
- CDL
- Real Estate Broker
- Real Estate License
- Certified Property Manager
- Professional In Human Resources
- Certified Notary Public, 10/01/23, 11/01/29, Plus certification signing loan agent
- Signing loan agent, 10/01/23, 11/01/29
Timeline
Regulatory Compliance Specialist
Florida Department of Business and Professional Regulation
04.2024 - Current
Community Outreach Specialist DCF
Florida Department of Children and Families
01.2024 - Current
Medical Records Analyst
AdventHealth Corporate
07.2023 - 09.2023
Customer Service Lead Specialist
Erica Homes LLC
01.2023 - 07.2023
M6-Listing Network, Exp Realty
Zillow group
01.2020 - 08.2022
Aux police officer
NYPD
12.2005 - 06.2013
School Safety Officer
NYPD
12.2002 - 03.2005
Medical Intake Specialist
Archer Healthcare
07.1998 - 12.2002
Bachelor's - Criminal justice
Kaplan University-Davenport Campus